Bücher von D. N. Prabhakar Murthy

The only recent book to cover "Stage 3" warranty management, linking strategic and operational aspects for manufactured products. Shows how to make warranty management an effective tool for enhancing customer satisfaction.

Warranty data is collected during the processing of claims under warranty. Properly analyzing this data, we can better estimate product reliability and the costs of warranty. This book unifies the range of literature on warranty data collection and analysis.

This book provides an overview of reliability performance and specification in new product development. The methodology it presents will be of use to engineers involved in product design and development.