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Amazon EMR is a managed cluster platform that simplifies running big data frameworks, such as Apache Hadoop and Apache Spark, on AWS to process and analyze vast amounts of data. By using these frameworks and related open-source projects, such as Apache Hive and Apache Pig, you can process data for analytics purposes and business intelligence workloads. Additionally, you can use Amazon EMR to transform and move large amounts of data into and out of other AWS data stores and databases, such as Amazon Simple Storage Service (Amazon S3) and Amazon DynamoDB.

Amazon Lex is an AWS service for building conversational interfaces for applications using voice and text. With Amazon Lex, the same conversational engine that powers Amazon Alexa is now available to any developer, enabling you to build sophisticated, natural language chatbots into your new and existing applications. Amazon Lex provides the deep functionality and flexibility of natural language understanding (NLU) and automatic speech recognition (ASR) so you can build highly engaging user experiences with lifelike, conversational interactions, and create new categories of products.

Amazon Athena is an interactive query service that makes it easy to analyze data directly in Amazon Simple Storage Service (Amazon S3) using standard SQL. With a few actions in the AWS Management Console, you can point Athena at your data stored in Amazon S3 and begin using standard SQL to run ad-hoc queries and get results in seconds.Athena is serverless, so there is no infrastructure to set up or manage, and you pay only for the queries you run. Athena scales automatically-executing queries in parallel-so results are fast, even with large datasets and complex queries.

AWS Secrets Manager is an AWS service that makes it easier for you to manage secrets. Secrets can be database credentials, passwords, third-party API keys, and even arbitrary text. You can store and control access to these secrets centrally by using the Secrets Manager console, the Secrets Manager command line interface (CLI), or the Secrets Manager API and SDKs.

Amazon Sumerian is a set of tools for creating high-quality virtual reality (VR) experiences on the web. With Sumerian, you can construct an interactive 3D scene without any programming experience, test it in the browser, and publish it as a website that is immediately available to users.

AWS Marketplace is an online store that helps customers find, buy, and immediately start using the software and services they need to build products and run their businesses. AWS Marketplace complements programs like the Amazon Partner Network and is another example of AWS's commitment to growing a strong ecosystem of software and solution partners.

AWS Step Functions is a web service that enables you to coordinate the components of distributed applications and microservices using visual workflows. You build applications from individual components that each perform a discrete function, or task, allowing you to scale and change applications quickly. Step Functions provides a reliable way to coordinate components and step through the functions of your application. Step Functions provides a graphical console to visualize the components of your application as a series of steps. It automatically triggers and tracks each step, and retries when there are errors, so your application executes in order and as expected, every time. Step Functions logs the state of each step, so when things do go wrong, you can diagnose and debug problems quickly.

Amazon Polly is a cloud service that converts text into lifelike speech. You can use Amazon Polly to develop applications that increase engagement and accessibility. Amazon Polly supports multiple languages and includes a variety of lifelike voices, so you can build speech-enabled applications that work in multiple locations and use the ideal voice for your customers. With Amazon Polly, you only pay for the text you synthesize. You can also cache and replay Amazon Polly's generated speech at no additional cost.

AWS Elemental MediaConvert is a file-based video processing service that provides scalable video processing for content owners and distributors with media libraries of any size.WS Elemental MediaConvert offers advanced features that enable premium content experiences, including: professional broadcast codecs that support increased bit depth and HDR content creation still graphic overlays advanced audio digital rights management (DRM) closed captioning support

You can use the AWS Schema Conversion Tool (AWS SCT) to convert your existing database schema from one database engine to another. You can convert relational OLTP schema, or data warehouse schema. Your converted schema is suitable for an Amazon Relational Database Service (Amazon RDS) MySQL DB instance, an Amazon Aurora DB cluster, an Amazon RDS PostgreSQL DB instance, or an Amazon Redshift cluster. The converted schema can also be used with a database on an Amazon EC2 instance or stored as data on an Amazon S3 bucket.

To stream your applications, Amazon AppStream 2.0 requires an environment that includes a fleet that is associated with a stack, and at least one application image. This tutorial describes how to configure a sample AppStream 2.0 environment for application streaming and give users access to that stream.

AWS Data Pipeline is a web service that you can use to automate the movement and transformation of data. With AWS Data Pipeline, you can define data-driven workflows, so that tasks can be dependent on the successful completion of previous tasks. You define the parameters of your data transformations and AWS Data Pipeline enforces the logic that you've set up.

Amazon Pinpoint is an AWS service that you can use to engage with your customers across multiple messaging channels. You can send push notifications, emails, or text messages (SMS), depending on the purpose of your campaign.

AWS CodeStar is a cloud-based service for creating, managing, and working with software development projects on AWS. You can quickly develop, build, and deploy applications on AWS with an AWS CodeStar project. An AWS CodeStar project creates and integrates AWS services for your project development toolchain. Depending on your choice of AWS CodeStar project template, that toolchain might include source control, build, deployment, virtual servers or serverless resources, and more. AWS CodeStar also manages the permissions required for project users (called team members). By adding users as team members to an AWS CodeStar project, project owners can quickly and simply grant each team member role-appropriate access to a project and its resources.

Amazon WorkMail is a secure, managed business email and calendaring service with support for existing desktop and mobile email clients. You can access your email, contacts, and calendars using Microsoft Outlook, your browser, or their native iOS and Android email applications. You can integrate Amazon WorkMail with your existing corporate directory and control both the keys that encrypt your data and the location in which your data is stored.

Amazon Redshift is a fully managed, petabyte-scale data warehouse service in the cloud. You can start with just a few hundred gigabytes of data and scale to a petabyte or more. This enables you to use your data to acquire new insights for your business and customers.

This guide covers how to get started with using Amazon Connect to make and receive calls, generate helpful metrics and reporting, manage user permissions and security profiles, create contact flows, and scale your contact center to match your business requirements.