Bücher von Gizachew Tilahun

Ce document vous donnera quelques informations sur ethiotelecom : le seul fournisseur de services de télécommunications en Éthiopie, comment l'entreprise fournit un service Internet à large bande à ses clients et ses activités après-vente au cas où vous auriez un intérêt pour l'entreprise et plus significatif pour d'autres fournisseurs de services, qu'ils appartiennent à l'État ou non, il leur donnera un indice sur le rétablissement des services, la satisfaction de leurs clients et, en outre, cette étude sera très importante car elle fournit un plan d'action, qui, si les employés des fournisseurs de services de télécommunications l'adoptent, les aidera à être en meilleure position pour résoudre les problèmes liés au rétablissement des services. Cette étude fournit des suggestions de base pour anticiper les défaillances de service lorsqu'elles se produisent.

En caso de que tengan algún interés en la empresa, este documento les dará una pista sobre la recuperación del servicio, la satisfacción de sus clientes y, además, este estudio será de gran importancia, ya que proporciona un plan de acción que, si los empleados de los proveedores de servicios de telecomunicaciones lo adoptan, les ayudará a estar en mejores condiciones para resolver los problemas relacionados con la recuperación de los servicios. Este estudio ofrece sugerencias básicas para anticiparse a los fallos del servicio cuando se produzcan.

Questo documento fornirà alcuni punti salienti su ethiotelecom: l'unico fornitore di servizi di telecomunicazione in Etiopia, su come l'azienda fornisce il servizio Internet a banda larga ai suoi clienti e sulle sue attività post-vendita, nel caso in cui abbiate qualche interesse per l'azienda e sia più significativo per gli altri fornitori di servizi, siano essi di proprietà dello Stato o meno, e darà loro un'indicazione sul recupero del servizio e sulla soddisfazione dei loro clienti; inoltre, questo studio avrà un grande significato in quanto fornisce un piano d'azione che, se adottato dai dipendenti dei fornitori di servizi di telecomunicazione, li aiuterà a essere in una posizione migliore per risolvere i problemi relativi al recupero dei servizi. Questo studio fornisce suggerimenti di base per anticipare i fallimenti dei servizi quando si verificano.

Este estudo irá dar-lhe alguns destaques sobre o Ethiotelecom: o único fornecedor de serviços de telecomunicações na Etiópia, como a empresa fornece serviços de Internet de banda larga para os seus clientes e as suas actividades pós-venda, caso tenha algum interesse na empresa e tenha mais significado para outros fornecedores de serviços, quer sejam ou não estatais, irá dar-lhes uma pista sobre a recuperação de serviços a satisfação dos seus clientes e, além disso, este estudo irá dar grande significado, uma vez que fornece um plano de acção, que se os funcionários dos fornecedores de serviços de telecomunicações adoptarem, irá ajudá-lo a estar em melhor posição para resolver questões relacionadas com a recuperação de serviços. Este estudo fornece sugestões básicas para antecipar falhas de serviço à medida que estas vão ocorrendo.

Dieses Papier wird Ihnen einige Highlights auf ethiotelecom: der einzige Telekom-Service-Provider in Äthiopien, wie das Unternehmen liefert BroadBand Internet-Service für seine Kunden und seine After-Sales-Aktivitäten für den Fall, wenn Sie Interesse an dem Unternehmen und hat mehr Bedeutung für andere Service-Provider, ob sie staatlich sind oder nicht es wird ihnen einen Anhaltspunkt auf Service-Recovery die Zufriedenheit ihrer Kunden und darüber hinaus diese Studie wird große Bedeutung, da sie einen Plan der Aktion, die, wenn die Mitarbeiter der Telekom-Service-Provider übernimmt wird ihm / ihr zu einer besseren Position, um Fragen im Zusammenhang mit Dienstleistungen Erholung zu lösen. Diese Studie liefert grundlegende Vorschläge zur Vorwegnahme von Dienstleistungsausfällen, sobald diese auftreten.

Thesis (M.A.) from the year 2020 in the subject Leadership and Human Resource Management - Leadership, Ethiopian Civil Service University (Institute of leadership and governance), course: Leadership and good governance, language: English, abstract: The general objective of the study is to investigate the practice and role of transformational leadership on organizational performance in City government of Addis Ababa. Leaders have a vital role in motivating and inspiring employees to perform their job more than they originally expected from them. In this regard, transformational leadership gives emphasis on inherent motivation and followers¿ development, which fits the needs of today¿s complex work groups, who want to be inspired and empowered in order to achieve the predetermined goal of their organization. Thus, this study was conducted to assess the practice and role of transformational leadership on organizational performance in public organizations of AACA. To this end, concurrent research design was adopted. The study was conducted in fifty public organizations of two sub cities selected through stratified simple random sampling techniques. From these organizations, 431 participants were selected through proportionate, simple random and purposive sampling techniques. Questionnaires containing open and close-ended items and semi-structured interview were employed in the process of data gathering. The quantitative data were analyzed by utilizing frequency, percentages, mean, standard deviations, correlation, and regression. The data gathered through interviews and open-ended questions were categorized to groups to supplement the quantitative data.

This paper will give you some highlights on ethiotelecom: the only telecom service provider in ethiopia how the company delivers BroadBand internet service for its customers and its after sales activities in case if you have any interest on the company and has more significant to other service provider whether they are state owned or not it will give them a clue on service recovery the satisfaction of their customers and in addition this study is going to give great significance as it provides a plan of action, which if employees of telecom service providers adopts will assist him/her to be at a better position to resolve issues related to services recovery. This study provides basic suggestions to anticipate service failures as it occurs.