Bücher von John O. Long

ITIL(R) Version 3 At a Glance takes a graphical approach to consolidating the information of ITIL(R) version 3. ITIL(R) is an internationally-recognized set of best practices for providing IT service management. IT organizations worldwide are implementing ITIL(R) as a vehicle for improving IT service quality and improve return on investment for IT services.The desk reference's unique graphical approach will take otherwise complex textual descriptions and make the information accessible in a series of consistent, simple diagrams. ITIL Version 3 At a Glance will be of interest to organizations looking to train their staffs in a consistent and cost-effective way. Further, this book is ideal for anyone involved in planning consulting, implementing, or testing an ITIL Version 3 implementation.Each chapter in ITIL Version 3 at a Glance summarizes one of the ITIL v3 books in the following consistent structure:- Brief Description of the Stage- Overview Diagram of the Stage- Key Concepts of the Stage- Practices or Processes- Roles- Process Purpose- Overview Diagram- Key Concepts

"ITIL (R) 2011 At a Glance" is an important update to the internationally-recognized ITIL (R) best practices for IT Service Management. IT organizations worldwide are implementing ITIL (R) as a vehicle for improving IT service quality and improve return on investment for IT services.