Bücher von Jyoti Verma

La banca svolge un ruolo importante nello sviluppo economico del Paese. I servizi informatici offerti dalle banche stanno crescendo a un ritmo molto veloce e l'attenzione delle banche si è spostata dall'acquisizione dei clienti alla loro fidelizzazione. In questo senso, la qualità del servizio gioca un ruolo importante nel raggiungimento della soddisfazione del cliente e nella creazione della fedeltà al marchio nel settore bancario. In questo contesto, questo libro è un tentativo di valutare l'impatto dei servizi abilitati dall'IT sulla performance di mercato delle banche. Il libro presenta una panoramica del settore bancario indiano, della qualità del servizio e della performance di mercato, prendendo in considerazione il lavoro di ricerca svolto da diversi ricercatori. Sono stati citati diversi modelli di qualità del servizio. La crescita dell'industria ITES indiana è stata esaminata in termini di mercato interno e di esportazione. L'era pre e post-liberalizzazione del settore bancario indiano, il ruolo dei servizi IT-enabled sulle pratiche bancarie sono stati spiegati.

O banco desempenha um papel importante no desenvolvimento económico do país. Os serviços de TI oferecidos pelos bancos estão a crescer a um ritmo muito rápido e o foco dos bancos passou da aquisição de clientes para a retenção de clientes. Aqui, a qualidade do serviço desempenha um papel importante na satisfação do cliente e na criação de lealdade à marca no sector bancário. Neste contexto, este livro é uma tentativa de avaliar o impacto dos serviços informáticos no desempenho dos bancos no mercado. Este livro apresentava os detalhes do sector bancário indiano, qualidade de serviço, e desempenho do mercado, tendo em consideração o trabalho de investigação realizado por vários investigadores. Vários modelos de qualidade de serviço tinham sido mencionados. O crescimento da indústria indiana ITES tinha sido revisto em termos do mercado interno e de exportação. Na era pré e pós liberalização do sector bancário indiano, tinha sido explicado o papel dos serviços informáticos nas práticas bancárias.

Die Bank spielt eine wichtige Rolle bei der wirtschaftlichen Entwicklung des Landes. Die von den Banken angebotenen IT-gestützten Dienstleistungen wachsen sehr schnell, und der Schwerpunkt der Banken hat sich von der Kundengewinnung zur Kundenbindung verlagert. In diesem Zusammenhang spielt die Servicequalität eine wichtige Rolle bei der Erreichung von Kundenzufriedenheit und der Schaffung von Markentreue im Bankensektor. In diesem Zusammenhang ist dieses Buch ein Versuch, die Auswirkungen von IT-gestützten Dienstleistungen auf die Marktleistung von Banken zu bewerten. Dieses Buch gibt einen Überblick über den indischen Bankensektor, die Dienstleistungsqualität und die Marktleistung, wobei die Forschungsarbeiten verschiedener Wissenschaftler berücksichtigt werden. Es wurden verschiedene Modelle der Dienstleistungsqualität erwähnt. Das Wachstum der indischen ITES-Industrie wurde im Hinblick auf den Inlands- und Exportmarkt untersucht. Die Ära vor und nach der Liberalisierung des indischen Bankensektors und die Rolle der IT-gestützten Dienstleistungen für die Bankpraktiken wurden erläutert.

La banque joue un rôle important dans le développement économique du pays. Les services informatiques proposés par les banques se développent à un rythme très rapide et l'objectif des banques est passé de l'acquisition à la fidélisation des clients. Dans ce contexte, la qualité du service joue un rôle important dans la satisfaction du client et la fidélisation de la marque dans le secteur bancaire. Dans ce contexte, ce livre est une tentative d'évaluer l'impact des services basés sur les technologies de l'information sur la performance des banques sur le marché. Ce livre donne un aperçu détaillé du secteur bancaire indien, de la qualité du service et de la performance du marché en prenant en considération les travaux de recherche effectués par divers chercheurs. Divers modèles de qualité de service ont été mentionnés. La croissance de l'industrie ITES indienne a été examinée en termes de marché intérieur et d'exportation. Les périodes de pré et post-libéralisation du secteur bancaire indien, le rôle des services informatiques sur les pratiques bancaires ont été expliqués.

La banca desempeña un papel importante en el desarrollo económico del país. Los servicios informáticos ofrecidos por los bancos están creciendo a un ritmo muy rápido y la atención de los bancos se ha desplazado de la captación de clientes a la retención de clientes. En este sentido, la calidad del servicio desempeña un papel importante para lograr la satisfacción del cliente y crear lealtad a la marca en el sector bancario. En este contexto, este libro es un intento de evaluar el impacto de los servicios facilitados por las tecnologías de la información en los resultados de mercado de los bancos. En este libro se examinan en detalle el sector bancario indio, la calidad de los servicios y el rendimiento del mercado teniendo en cuenta los trabajos de investigación realizados por diversos investigadores. Se mencionan varios modelos de calidad de servicio. Se ha revisado el crecimiento de la industria india de las tecnologías de la información y la comunicación (ITES) en términos de mercado nacional y de exportación. Se ha explicado la era anterior y posterior a la liberalización del sector bancario indio y el papel de los servicios informáticos en las prácticas bancarias.

Tremendous innovations and inventions in wireless network technology has led to the development of Next Generation Wireless Network. The primary aim of Next Generation Wireless Network is to conceal heterogeneities and to achieve convergence of diverse networks to provide seamless mobility. In a heterogeneous environment, numerous technologies co-exist with their unique characteristics. A mobile node equipped with multiple network interfaces will be able to access heterogeneous wireless access network. This textbook takes a unified view of the fundamentals of Handoff and provides an optimized Vertical Handoff Decision scheme, which minimizes the probability of handoff failure, unnecessary handoff, and decision delay whilst maintaining user satisfaction at high levels. The scheme consists of three closely integrated modules: Handoff Necessity Estimation Module (HNEM), Handoff Triggering Condition Estimation Module (HTCM), and Handoff Target Network Selection & Execution Module (HTSM). This book is especially useful to professionals in Telecommunication and will also be of great interest to practicing engineers, & research scholars.

The study had a three fold objective namely, studying the local people¿s ¿representations¿ of the Bihari migrants, addressing to some ¿collective identity¿ issues of the migrants and exploring the ¿reasons¿ behind the deterioration in the relationship between the Bihari migrants and the local people of Mumbai. The main sample comprised of 307 people (152 Bihari migrants and 155 local people of Mumbai), another 50 respondents distributed into 8 focus groups, (4 to be run in each regional group), plus 8 Bihari and 9 Marathi people who were interviewed. Both the qualitative and quantitative methods were used for data collection. Coming to the reasons, taken in totality reduced employment option for the local people appeared one of the main reasons for the deterioration in the relationship between the two regional groups. Other common reasons for the relationship problem were negative behavioural characteristics of the Bihari people, pressure created by the migrants on the basics amenities of the city, politics and political leaders plus culture pollution and linguistic conflicts, etc.

The bank plays an important role in the economic development of the country. IT-enabled services offered by banks are growing at a very fast pace and the focus of banks has shifted from customer acquisition to customer retention. Here, Service quality plays an important role in achieving customer satisfaction and creating brand loyalty in the banking sector. In this context, this book is an attempt to evaluate the impact of IT-enabled services on the market performance of banks. This book overviewed the detail of the Indian banking sector, service quality, and market performance by taking into consideration the research work done by various researchers. Various models of service quality had been mentioned. The growth of the Indian ITES industry had been reviewed in terms of the Domestic and Export market. Pre and post-liberalization era of the Indian banking sector, the Role of IT-enabled services on banking practices had been explained.