Bücher von Ka Leung

This book explains why outsourcing facillity management strategy may help organizations to save money. These four facility services can each add specific valuesto the higher education sector. This study thus focuses on the four FM outsourcing services of maintenance, cleaning, security and catering, as they are supplied in Hong Kong's higher education sector.Before discussing client and service provider relationships or the nature of their operational and management elements, it is important to distinguishbetween the two terms of 'contracting-out' and 'outsourcing'. 'Contracting-out'normally refers to those services that continue to be provided in-house but have been directly contracted, whereas 'outsourcing' refers to services that continue to be procured from external providers.The purpose of this study is to investigate the outsourcing relationshipsbetween the clients and service providers in a key sector of Hong Kong'seconomy. Fully understanding these outsourcing relationships requires taking a holistic view of the fundamental elements of outsourcing, including thenature, services, strategies and the management of relationships. Such an understanding also involves examining these elements within appropriatetheoretical models.

The purpose of this study is to investigate the outsourcing relationshipsbetween the clients and service providers in a key sector of Hong Kong'seconomy. Fully understanding these outsourcing relationships requires takinga holistic view of the fundamental elements of outsourcing, including thenature, services, strategies and the management of relationships. Such anunderstanding also involves examining these elements within appropriatetheoretical models.In recent decades, integrated resource planning (the main resources being people, property and technology) has become an important part of FM. It is generally believed that the optimal use of high-quality facilities can solvebusiness problems in the built and human environment. To operate such facilities, outsourcing is now prevalent in va Finally,the local higher education sector has a large economic base with strongcompetition between universities and institutes. The selected universities andtertiary institutes have similar varieties of FM services, which are offered bydifferent service providers in other institutes. This study thus stronglyemphasises FM outsourcing strategies within various contracts, which is oneof the variables of the model. Specific FM outsourcing contracts for catering,cleaning, security and maintenance are selected for examination.