Bücher von Kamal Gulati

Mr. Backup 2.0/ Mr. Family 2.0)Data Backup, despite being a savior becomes one of the last priorities for organizations and individuals as day-to-day operational aspects in normal times don't get impacted by it.Similarly,the importance of family in an individual's life is critical but taken for granted by a majority of busy professionals.The crucial importance of both data backup and family is not immediately visible.This book highlights the impact of not focusing on backup & family. And to remedy that, it defines through a story the 9 habits that you can quickly & successfully adopt for: Backup 2.0: Reconciliation worries to Recovery under all circumstances.Family 2.0: Worry to Happiness under all circumstances.With 30 + years of experience, Kamal Gulati is the founder of '' itS Technology Solution Private Limited'' (India's 1st 100% Backup/Archival focused organization).This unique company has won 25+ Awards in the last 5 years alone. A B.Tech ( Electronics ) from the Prestigious NIT Warangal and a management graduate, he has worked in senior profiles with leading organizations such as TCS, IBM, Elnova, Atempo etc. He has also been contributing & learning through active roles in Landmark Worldwide, ISODA regional roles, PCAIT& NGOs Bharatiyam. He lives in Delhi with his soulmate Ruchi and 2 lovely children Saksham &Tavishi.

The biggest management challenge in the new millennium of liberalization and globalization for a business is to serve and maintain good relations with the king-The Customer. The process of developing a cooperative and collaborative relationship between the buyers and sellers is called Customer Relationship Management shortly called CRM. Ideally, CRM allows an organization to tailor its products and services to each customer¿s preferences. CRM ¿may be used to create a personalized, one-to-one experience that will give the individual customer a sense of being cared for, thus opening up new marketing opportunities based on the preferences and history of the customer¿. Croteau and Li point out ¿CRM is a customer-focused business strategy that aims to increase customer satisfaction and customer loyalty by offering a more responsive and customized service to each customer¿.