Bücher von Michael G. Hall

Explores the numerous ways smaler urban areas can compete on a larger scale without sacrificing their small-town character by utilizing real-life experiences from other cities, as well as personal experiences from the author's time spent revitalizing Augusta, Maine (pop. 19,000).

A critically acclaimed and accessible biography of one of the towering figures of New England's colonial period; winner of The Conference on Christianity and Literature's Book Award.

Problem management is the one IT service management process that tends to return more benefits more quickly than any of the others. Based on the author's extensive experience and backed up by suggestions and ideas from other practitioners, this book offers practical, real-world guidance on all aspects of implementing and running an effective problem management function, from proposition and justification of the function to different ways of organising it. Offering advice and recommendations tailored to different types of organisations, it gives IT practitioners, consultants and managers the tools to add real value to their businesses.