Bücher von Robert S. Kaplan

Balanced Scorecard - das integrierte System, das Finanzkennzahlen mit den wesentlichen Fakten zu Kunden, internen Prozessen und Innovationen verbindet. Die Balanced Scorecard ist das Verbindungsglied zwischen der Unternehmensstrategie und den operativen Aktivitäten und bietet ein hervorragendes System zur Messung und Umsetzung von Strategien. Die Experten zeigen, warum die Balanced Scorecard in jedem Unternehmen effizient eingesetzt werden sollte. Neben dem Aufbau des Systems wird die Integration der Balanced Scorecard in die Planung und Steuerung des Unternehmens erläutert. Zahlreiche Unternehmensbeispiele belegen den Praxiserfolg.

Successful leaders know that leadership is less often about having all the answers-and more often about asking the right questions. The challenge lies in being able to step back, reflect, and ask the key questions that are critical to your performance and your organization's effectiveness.In What to Ask the Person in the Mirror, leadership expert Robert Kaplan presents a process for asking the big questions that will enable you to diagnose problems, change course if necessary, and advance your career. He lays out areas of inquiry, including questions such as:Do I clearly articulate my vision and top priorities to my employees and key constituencies?Does the way I spend my time enable me to achieve my top priorities?Do I give subordinates timely and direct feedback they can act on? Do I actively seek feedback myself?Have I developed a succession roadmap?Is my organization's design aligned with the achievement of its objectives?Is my leadership style still effective, and does it reflect who I truly am?Packed with real-life situations, this highly readable and practical guide helps you learn to ask the right questions-and work through the answers in ways that are right for you. By asking these questions, you can tackle the inevitable challenges of leadership as you craft new strategies for staying on top of your game.