Bücher von Sidney Dekker

This latest edition of The Field Guide to Understanding 'Human Error ' will help you understand how to move beyond 'human error'; how to understand accidents; how to do better investigations; how to understand and improve your safety work.

The previous edition looked critically at the answers human factors would typically provide and compared/contrasted them with current research and insights at that time. Today, the unrelenting pace of technology change and growth of complexity calls for a different kind of safety thinking. This book explains how to turn safety from a bureaucratic accountability back into an ethical responsibility for those who do our dangerous work; how to embrace the human factor not as a problem to control, but as a solution to harness.

We tend to blame and forget those professionals who cause incidents and accidents, but they are victims too. They are second victims whose experiences of an incident or adverse event can be as traumatic as that of the first victims. This book goes through what we know about trauma, guilt, forgiveness and injustice and how these might be felt by the second victim. It discusses how to conduct investigations of incidents that do not alienate second victims or make them feel even worse. It enters into a conversation on support and resilience and where the responsibilities for creating it may lie.

"With coverage ranging from the influence of professional identity in medicine and problematic nature of "human error," to the psychological and social features that characterize healthcare work, to the safety-critical aspects of interfaces and automation, this book spans the width of the human factors field and its importance for patient safety today. In addition, the book discusses topics such as accountability, just culture, and secondary victimization in the aftermath of adverse events and takes readers to the leading edge of human factors research today: complexity, systems thinking and resilience"--Provided by publisher.

Explores complexity theory and systems thinking to better understand how complex systems drift into failure. This book develops a vocabulary that allows us to harness complexity and find different ways of managing drift.