Bücher von Ulf Lubienetzki

This book helps professionals deal with difficult or even dangerous colleagues, employees or superiors. Some people poison the working atmosphere, make other people ill and cost their companies a lot of money. Often the cause lies in a psychological disorder, we are then often dealing with narcissists or psychopaths, but usually the destructive behavior is not (yet) based on a psychological disorder. This book introduces a collective term for such people - it calls them "toxic people" - and helps both those affected and those responsible in companies and organizations to recognize them, to protect themselves and others from them, and to take promising action against them. In addition to information on the typical characteristics of "toxic people," their motives are explained and concrete strategies for action and examples of tried-and-tested assistance are provided. A new chapter provides vivid, exciting case studies from real-life situations. A book for managers and those affectedas well as personnel developers, trainers, consultants and coaches in companies and organizations.This book is a translation of the original German 2nd edition Schwierige Menschen am Arbeitsplat by Heidrun Schüler-Lubienetzki and Ulf Lubienetzki, published by Springer-Verlag GmbH Germany, part of Springer Nature in 2017. The translation was done with the help of artificial intelligence (machine translation by the service DeepL.com). A subsequent human revision was done primarily in terms of content, so that the book will read stylistically differently from a conventional translation. Springer Nature works continuously to further the development of tools for the production of books and on the related technologies to support the authors.

You will encounter groundbreaking concepts, models, and axioms of communication (including well-known names such as Paul Watzlawick and Friedemann Schulz von Thun), different perspectives on communication, and various communication styles and patterns.

Through this compact textbook, you will learn in an entertaining way about the most important form of human communication - the personal conversation - and its essential facets. It focuses primarily on communication in a professional context, but the principles can of course also be applied to other areas of life: Learn how we communicate not only with the spoken word, but also with our bodies, how we establish contact with our conversation partners, and how we achieve that other people feel like and are interested in talking to us.This book is a translation of the original German 1st edition Lass uns miteinander sprechen by Heidrun Schüler-Lubienetzki Ulf Lubienetzki, published by Springer-Verlag GmbH Germany, part of Springer Nature in 2020. The translation was done with the help of artificial intelligence (machine translation by the service DeepL.com). A subsequent human revision was done primarily in terms of content, so thatthe book will read stylistically differently from a conventional translation. Springer Nature works continuously to further the development of tools for the production of books and on the related technologies to support the authors.

Lernen Sie in diesem anschaulichen Lehrbuch die Grundlagen und Techniken einer besonderen Form der Gesprächsführung kennen: der Moderation. Erfahren Sie, wie Moderation die Kommunikation und Zusammenarbeit in Gruppen unterstützt und die in der Gruppe vorhandenen Potenziale freisetzt.

Dieses Buch hilft Berufstätigen beim Umgang mit schwierigen oder gar gefährlichen Kollegen, Mitarbeitern oder Vorgesetzten. Manche Menschen vergiften die Arbeitsatmosphäre, machen andere Menschen krank und kosten ihre Unternehmen sehr viel Geld. Oft liegt die Ursache in einer psychischen Auffälligkeit, wir haben es dann häufig mit Narzissten oder Psychopathen zu tun, meistens liegt dem zerstörerischen Verhalten jedoch (noch) keine psychische Störung zugrunde. Dieses Buch führt einen Sammelbegriff für solche Menschen ein ¿ es bezeichnet sie als ¿Toxiker¿ ¿ und hilft sowohl Betroffenen als auch Verantwortlichen in Unternehmen und Organisationen, diese zu erkennen, sich und andere vor ihnen zu schützen sowie erfolgversprechend gegen sie vorzugehen. Neben Hinweisen zu typischen Erkennungsmerkmalen von ¿Toxikern¿ werden deren Motive erklärt und konkrete Handlungsstrategien und Beispiele erprobter Hilfestellungen vermittelt. Ein neues Kapitel liefert anschauliche, spannende Fallbeispieleaus der Praxis. Ein Buch für Führungskräfte und Betroffene sowie Personalentwickler, Trainer, Berater und Coaches in Unternehmen und Organisationen.