Bücher der Reihe Ashgate Studies in Aviation Economics and Management

This text looks at the role of management operations and human resources within the Total Quality Management context in the airline industry. The book assesses external relations, internal relations and industrial relations, as well as looking at the management structure throughout.

Strategic airline alliances are an important topic in airline management today, stimulated by poor access of international airlines to large domestic markets such as the USA and EU and the increasing importance of network scope.