Bücher der Reihe YEAR 12 NUNBER 47

This study covers the quality control techniques of manufacturing and service sector issues through the use of computer programs. Thus, to constantly improve quality, costs will be reduced, will increase productivity and profitability, errors will be reduced and therefore will increase our market share. Seven basic tools used in the development of qualifications have been explained and these 7 tools have been applied. These 7 tools are widely used for statistical quality control in production and service sectors. Statistical data were analyzed and interpreted using computer package program (SPSS). About the publisher (IAU International)Istanbul Aydin University (IAU) has been providing flexible and relevant education to students, giving them both knowledge and opportunities. IAU is one of the best Turkish Universities that improves lives by producing leaders to society need, has programs suitable for and relevant to all life stages.