Führung & Strategie

Offering the reader a comprehensive but easily read and easily digestible text, covering a specific topic in an hour and a half of study, this title is written for anyone involved in the business of logistics, as user, operator or student.

Tilfredse kunder er godt. Men det er ikke godt nok! At gå fra kundetilfredshed til kundeloyalitet kræver en dyb indsigt i loyalitetens mekanismer og et fornyet syn på kundeservice. Gennem vekselvirkning mellem teoretiske overvejelser og konkrete case stories får du et unikt indblik i det kundesyn, der har bragt verdens førende virksomheder til tops. Læs bogen før din konkurrent, og bliv den virksomhed, som kunderne elsker at anbefale.

Denne bog handler om coaching og protreptik fra filosofiske perspektiver, hvorved Aristoteles, Kant, Kierkegaard samt Heidegger spiller centrale roller som dialogiske inspirationer. Men også Nietzsche, Foucault og Deleuze, m.fl. er væsentlige i bogen.Bogen er en arbejdsbog, forsynet med mange øvelser, som kan bruges i undervisning, på kurser samt i arbejdslivet - men også med sig selv og gode venner.Den er oplagt for mennesker med filosofisk interesse - og som har dyrket dialogiske processer længe nok til at prøve sig med at løfte og udvide dette til de filosofiske - og eksistentielle - områder.Hermed er den også anvendelig indenfor psykologiske terapi-former...

A clear and practical review of the 50 most common thinking challenges everyone faces from day to day, accompanied by a full guide to the most accessible and practical solutions.Many people find themselves facing difficult work situations, day after day - often as a result of existing patterns of behaviour, or at the mercy of negative thoughts. But such cycles can be broken, allowing people to approach problems and challenges in a more robust and sustainable way. Smart Thinking will focus on common thinking challenges we all face from time to time, while also offering an array of practical solutions. This 'problem-to-solution' format is different from many books that start with a theory and then try to show how you can use the theory; Smart Thinking explains the problems and highlights the best options to resolve them, while encouraging you to look differently at the circumstances around you and to develop new, and permanent, ways of tackling any challenges.From thinking smarter to get the best out of others, to thinking more creatively about financial problems (even without maths skills), Jo Owen tackles 50 of the most common 'thinking' challenges that can derail any of our best-laid plans and intentions. With the lessons provided by Smart Thinking, you will be able to be more decisive in the face of uncertainty, make better decisions for you and your colleagues, and be more focused and clear-minded when tackling any of the unexpected problems that our busy work lives can throw at us.

¿Qué es lo primero que viene a tu mente al mencionar las palabras: dinero, finanzas, economía, inversión? ¿Te da un sentimiento de empoderamiento o te sientes intimidado y aterrado con la idea de manejar grandes cantidades de dinero? ¿Eres capaz de gestionar tus finanzas personales? ¿Te sientes seguro al tomar decisiones relacionadas al dinero? ¿Te sientes merecedor de abundancia? ¿Has pensado en ser millonario? Aprovecha este primer momento para evaluarte; puede que seas bueno manejando tus finanzas y estés aquí para afinar ciertas habilidades o puede que, como muchos, no tengas claro qué hacer para tener el control de tus cuentas personales o familiares. Sea cual sea el caso, quiero que pongas las preocupaciones a un lado para que puedas interiorizar la información que estás por recibir.En este libro podrás encontrar:Importancia de la inteligencia financieraReprograma tu menteHábitos mas importantes¿Qué tan importante es la disciplina para esto?Como utilizar las historias de InstagramY mucho más…¡Te esperamos en esta aventura del estudio de la inteligencia financiera, y no te olvides de consultar los otros volúmenes de esta serie!

The BEGINNER'S GUIDE TO SELLING ON EBAY: 2024 EDITION is bigger and better than ever!Updated with eBay's newest LISTING FORM!Updated with eBay's newest SHIPPING FORM!Updated with more SOURCING information, more LISTING tips, and more ways to MAKE MORE MONEY reselling items on eBay!Making money online from home is the dream of millions of people.Whether you just want to earn some extra cash or you would like to start your own full-time home-based business, there's no better website to do it on than eBay!Millions of people around the world sell items on eBay, and in BEGINNER'S GUIDE TO SELLING ON EBAY, author Ann Eckhart, an eBay seller herself since 2005, will teach you how to quickly start earning money online. Since 2019, Eckhart has been releasing a new, updated yearly edition of BEGINNER'S GUIDE TO SELLING ON EBAY. The 2024 edition is the 5th edition of her guide, and it is jam-packed with information for new and experienced sellers alike.Every year, Eckhart updates this eBay guide with the latest information, both for beginners and those who are already selling on the site, including: THE BASICS OF EBAY: What Ebay is, why it's the best platform for reselling, and how to set up your selling account EBAY FEES & FEATURES: What Ebay has to offer you along with how much it costs for you to sell there RESELLING EQUIPMENT & SUPPLIES: Everything you need to photograph, list, and ship items WHAT TO SELL & WHERE TO SOURCE: What sells on Ebay and where to find it, including liquidation sources TAKING EBAY PHOTOS: How to take and upload photos that will help sell your items fast and for top dollar CREATING EBAY LISTINGS: A step-by-step walk-through of the entire Ebay listing process EBAY SHIPPING MADE EASY: A step-by-step tutorial on how to set up your shipping settings and how to print shipping labels, including the big USPS changes that have recently gone into effect. PROCESSING ORDERS: The steps to take when an item sells including printing labels and packaging MARKETING & PROMOTION: How to grow your Ebay business through social media and networking MANAGING AN EBAY STORE: How to maximize the benefits of having an Ebay Store TAKING EBAY TO THE NEXT LEVEL: How to go from hobby seller to part-time or even full-time EBAY ACCOUNTING MADE EASY: How to easily manage bookkeeping and taxes CUSTOMER SERVICE: How to handle difficult customers and other issues that may arise Plus a BONUS chapter dedicated to RESELLING CLOTHING, which is the largest category on eBay. The title of this book may be BEGINNER'S GUIDE TO SELLING ON EBAY, but it really is the ULTIMATE guide as it covers everything you need to know to start selling on eBay and then scaling up your business to part-time or even full-time status!

Learn the essential supply chain management concepts and processes within Dynamics 365 Supply Chain Management to become a skilled functional consultantKey Features:Learn how to set up and manage core supply chain flows such as procure to pay and order to cashCreate robust warehouse and transport management process flows and learn how to optimize themPlan and schedule all your supply chain tasks with planning optimization techniques to maximize resource efficiencyPurchase of the print or Kindle book includes a free PDF eBookBook Description:Meeting delivery commitments has become increasingly challenging due to evolving demands and fluctuating material availability. As a result, establishing robust systems and processes that can adapt to this dynamic environment has become a necessity. With Becoming a Dynamics 365 Supply Chain Management Functional Consultant Associate, you'll understand how to initiate and implement effective supply chain management processes.This book begins with an overview of the processes and modules within Dynamics 365 and then delves into real-life case studies involving procurement, sales, and quality assurance. You'll explore more advanced tools and core processes, such as warehouse and transportation management, which allows you to define storage flows and shipping controls. You'll also learn about the various tools available to define solutions and discover how to work within the Dynamics 365 Supply Chain Management platform. The last set of chapters will take you through the planning techniques and considerations to schedule and control all supply process flows seamlessly.By the end of this book, you'll not only be well-prepared to obtain your certification as a Microsoft Dynamics 365 Supply Chain Management Functional Consultant Associate but also be equipped to solidify your expertise and pursue exciting career opportunities.What You Will Learn:Understand the scope of the Dynamics 365 Supply Chain Management platformFind out how to define an effective strategy to set up and control products and inventoryImplement core supply chain flows such as procure to pay and order to cash successfullyDiscover how to comply with quality assurance controlsDefine and optimize warehouse management flows and transport management shippingPlan and schedule all your replenishments with master planningWho this book is for:This book is for solution consultants working with Dynamics 365 Supply Chain Management or IT professionals looking to gain expertise in supply chain management using Dynamics 365. Business users looking to learn about supply chain concepts will also find lots of useful information in this book. Basic knowledge of supply chain processes is needed to make the most of this book.

'Riveting and explosive. This is the business story of our time.'Christopher Leonard, New York Times Bestselling Author of Kochland and The Lords of Easy Money---From veteran Amazon reporter for The Wall Street Journal, The Everything War is the first untold, devastating exposé of Amazon's endless strategic greed, its pursuit of total domination, by any means necessary, and the growing efforts to stop it.For over twenty years, Amazon was the quintessential American success story, whilst its "customer obsession" approach made it indelibly attractive to consumers across the globe. But the company was not benevolent; it operated in ways that ensured it stayed on top, coming to dominate over a dozen industries beyond retail, growing voraciously by abusing data, exploiting partners, copying competitors, and avoiding taxes-leveraging its power to extract whatever it could, at any cost and without much scrutiny. Until now.With unparalleled access, and having interviewed hundreds of people - from Amazon executives to competitors to small businesses who rely on its marketplace to survive - Dana Mattioli exposes how Amazon was driven by a competitive edge to dominate every industry it entered, bulldozed all who stood in its way, reshaped the retail landscape, transformed how Wall Street evaluates companies, and altered the very nature of the global economy.In 2023, the Federal Trade Commission filed a monopoly lawsuit against Amazon in what may become one of the largest antitrust cases in the 21st century. As Amazon's supremacy is finally challenged, The Everything War is the definitive, inside story of how it grew into one of the most powerful and feared companies in the world - and why this is the most consequential business story of our times.

Anti–Money Laundering in a Nutshellis a concise, accessible, and practical guide to compliance with anti–money laundering law for financial professionals, corporate investigators, business managers, and all personnel of financial institutions who are required, under penalty of hefty fines, to get anti–money laundering training.Money laundering is endemic. As much as 5 percent of global GDP ($3.6 trillion) is laundered by criminals each year. It’s no wonder that every financial institution in the United States—including banks, credit card companies, insurers, securities brokerages, private funds, and money service businesses—must comply with complex examination, training, and reporting requirements mandated by a welter of federal anti–money laundering (AML) laws. Ignorance of crime is no excuse before the law. Financial institutions and businesses that unknowingly serve as conduits for money laundering are no less liable to prosecution and fines than those that condone or abet it.In Anti–Money Laundering in a Nutshell: Awareness and Compliance for Financial Personnel and Business Managers, Kevin Sullivan draws on a distinguished career as an AML agent and consultant to teach personnel in financial institutions what money laundering is, who does it, how they do it, how to prevent it, how to detect it, and how to report it in compliance with federal law. He traces the dynamic interplay among employees, regulatory examiners, compliance officers, fraud and forensic accountants and technologists, criminal investigators, and prosecutors in following up on reports, catching launderers, and protecting the integrity and reputations of financial institutions and businesses. In particular, corporate investigators will gain rich insights winnowed from the author's experiences as a New York State and federal investigator.

Build a WordPress Website From Scratch 2024: this comprehensive resource covers the latest version of WordPress and ensures you stay ahead of the curve with free updates throughout the year, providing you with the most up-to-date information at your fingertips. Your WordPress 6.3 guide is here:Setup and Configuration: Begin by setting up and configuring WordPress on your chosen web host or local computer. This step should be effortless, and you'll find that WordPress offers user-friendly installation procedures.Website Creation: Craft your dream website using detailed, hands-on instructions. Whether you're building a blog, an e-commerce platform, or a business website, this guide provides you with the necessary insights and tools to bring your vision to life.Enhanced Visual Appeal: Elevate your site's visual appeal by seamlessly integrating various multimedia elements. Add picture galleries, captivating slideshows, engaging videos, music players, and even podcasts to make your content more dynamic and appealing.Expanded Functionality: Customize your website by selecting from the vast library of WordPress plugins. These tools cover a wide range of features, from basic contact forms to robust shopping cart systems, allowing you to add functionality that suits your specific needs.Unleash Your Creativity: Make your website truly unique by customizing a WordPress theme to match your vision and brand. Tailor the design and layout to stand out from the crowd.Audience Engagement: Attract a wider audience by implementing effective SEO strategies. Analyze site statistics to understand your visitors and leverage social media sharing techniques to increase your online presence and engagement.Safety and Security: Protect your website and valuable content by utilizing backup and staging tools. These tools offer a safety net against unforeseen disasters, ensuring the long-term security and reliability of your site.

"In his New York Times bestselling book, Discipline Is Destiny, Ryan Holiday made the Stoic case for a life of self-discipline. In this much-anticipated third installment in the Stoic Virtues series, he argues for the necessity of doing what's right - even when it isn't easy For the ancients, everything worth pursuing in life flowed from a strong sense of justice-or one's commitment to doing the right thing, no matter how difficult. In order to be courageous, wise, and self-disciplined, one must begin with justice. The influence of the modern world often tells us that acting justly is optional. Holiday argues that that's simply untrue-and the fact that so few people today have the strength to stand by their convictions explains much about why we're so unhappy. In Right Thing. Right Now., Holiday draws on fascinating stories of historical figures such as Marcus Aurelius, Florence Nightingale, Jimmy Carter, Gandhi, and Frederick Douglass, whose examples of kindness, honesty, integrity, and loyalty we can emulate as pillars of upright living. Through the lives of these role models, readers learn the transformational power of living by a moral code and, through the cautionary tales of unjust leaders, the consequences of an ill-formed conscience. The Stoics never claimed that living justly was easy, only that it was necessary. And that the alternative-sacrificing our principles for something lesser-was considered only by cowards and fools. Right Thing. Right Now. is a powerful antidote to the moral failures of our modern age, and a manual for living virtuously"--

A new edition of the bestseller that has helped aspiring leaders worldwide advance their careers and step up to larger leadership roles.You aspire to lead with greater impact. The problem is you're busy executing on today's demands. You know you have to carve out time from your "day job" to build your leadership skills, but it’s easy to let immediate problems and old mindsets get in the way.Herminia Ibarra—one of the world's foremost experts on leadership—shows how individuals at all levels can step up to leadership by making small but crucial changes in their jobs, their networks, and themselves. In Act Like a Leader, Think Like a Leader, Ibarra offers advice to:Redefine your job in order to make more strategic contributionsDiversify your network so that you connect to, and learn from, a wider range of stakeholdersBecome more playful with your self-concept, allowing your familiar—and possibly outdated—leadership style to evolveIbarra turns the usual leadership advice—generate insight about yourself through reflection and analysis of your strengths and weaknesses—on its head by arguing that you must first act and experiment your way into trying new things. The valuable external perspective you gain from direct experiences and experimentation—which Ibarra calls outsight—provides new and critical information on what kind of work is important to you, how you should invest your time, why and which relationships matter, and, ultimately, who you want to become.Updated with new examples and self-assessments, this book gives you the tools to start acting like a leader and advancing your career to the next level.

The Playbook for 10X Growth and ImpactIn a world of accelerating technologies, three visionary pioneers-Salim Ismail, Peter H. Diamandis, MD, and Michael S. Malone-bring you a playbook to ride on top of the exponential curve. This is a compelling sequel to Exponential Organizations, which quickly became one of the most successful business books globally, being used by leaders, organizations, and even countries to create transformation across nearly every industry and geography.Exponential Organizations 2.0 outlines the 11 ExO Attributes-the shared DNA of the most dynamic and forward-thinking organizations in the world today-providing a comprehensive guide and the critical tools required to transform your business into an exponential powerhouse.Explode your growth by harnessing the ExO attributes, including:a Massive Transformative Purpose (MTP)5 External Attributes: Staff on Demand, Community & Crowd, AI & Algorithms, Leveraged Assets, Engagement (SCALE)5 Internal Attributes: Interfaces, Dashboards, Experimentation, Autonomy, Social (IDEAS)The proof lies in the numbers. Over the past seven years, the top 10 most ExO-friendly companies in the Fortune 100 outstripped their less adaptable Fortune 100 counterparts in every key metric:40x Higher shareholder returns2.6x Better revenue growth6.8x Higher profitability11.7x Better return on assets turnoverUnlock the keys to 10x Growth and Impact with practical advice, case studies, and powerful tools designed to help you dissect your business, identify potential growth areas, and maximize impact. Don't just imagine the future; create it. With Exponential Organizations 2.0 as your guide, transform your business into a force for unparalleled growth and global impact.The future belongs to those who can innovate at warp speed. Will you be among them?

Step up, get tough, and commit to your decision to lead The Leadership Contract provides the manual that leaders around the world need to step up and make the decision to lead. This edition has been updated, featuring new insights to help you chart your own path to build strong leadership accountability at a personal and organizational level. Great leadership doesn't happen by accident, but it is the only differentiator between an organization's success and failure, and it has been entrusted to you. In this inspiring book, Dr. Vince Molinaro-bestselling author, dynamic speaker, strategic advisor, and global executive- shows you how you can implement strategy while inspiring peak performance, nurturing top talent, managing complexity, creating value, conquering uncertainty, and yes, developing new leaders. The Leadership Contract provides a proven and practical framework used by companies and leaders around the world. Join them and take your leadership to the next level.

Pre-order now and discover the revolutionary practice of timeboxing, guaranteed to optimize productivity in every aspect of your life------------------------Do you feel like you're always busy, but never truly productive?Do you crave a simpler, more intentional life?Every day we face a bewildering array of work and life choices but at any given moment it can be unclear what to focus our attention on. Timeboxing is the antidote to our contemporary decision fatigue and with this book you will discover the benefits of the gloriously simple practice of choosing one thing to do, when to do it, and getting it done.In concise and easy to digest chapters, this book will dive deep into the discipline of timeboxing, explore the benefits of incorporating this time management practice into your daily life and most importantly, show you the tried and tested ways to make it a habit that sticks.Say goodbye to overwhelm and hello to productivity, and ultimately peace of mind, with timeboxing - because time well spent is a life well lived.------------------------

NEW YORK TIMES BESTSELLER • From the author of The Power of Habit, a fascinating exploration of what makes conversations work—and how we can all learn to be supercommunicators at work and in life“A winning combination of stories, studies, and guidance that might well transform the worst communicators you know into some of the best.”—Adam Grant, author of Think Again and Hidden PotentialFINALIST FOR THE SABEW BEST IN BUSINESS BOOK AWARDCome inside a jury room as one juror leads a starkly divided room to consensus. Join a young CIA officer as he recruits a reluctant foreign agent. And sit with an accomplished surgeon as he tries, and fails, to convince yet another cancer patient to opt for the less risky course of treatment. In Supercommunicators, Charles Duhigg blends deep research and his trademark storytelling skills to show how we can all learn to identify and leverage the hidden layers that lurk beneath every conversation.Communication is a superpower and the best communicators understand that whenever we speak, we’re actually participating in one of three conversations: practical (What’s this really about?), emotional (How do we feel?), and social (Who are we?). If you don’t know what kind of conversation you’re having, you’re unlikely to connect. Supercommunicators know the importance of recognizing—and then matching—each kind of conversation, and how to hear the complex emotions, subtle negotiations, and deeply held beliefs that color so much of what we say and how we listen. Our experiences, our values, our emotional lives—and how we see ourselves, and others—shape every discussion, from who will pick up the kids to how we want to be treated at work. In this book, you will learn why some people are able to make themselves heard, and to hear others, so clearly.With his storytelling that takes us from the writers’ room of The Big Bang Theory to the couches of leading marriage counselors, Duhigg shows readers how to recognize these three conversations—and teaches us the tips and skills we need to navigate them more successfully.In the end, he delivers a simple but powerful lesson: With the right tools, we can connect with anyone.

"From the founder of Khan Academy, the first book written for general audiences on the AI revolution in education, its implications for parenting, and how we can best harness its power for good"--

Are you grappling with the complexities of the GDPR? Struggling to translate its principles into actionable steps for your business? You're not alone. The General Data Protection Regulation (GDPR) has transformed how organizations worldwide handle personal data, often making it feel like an intimidating challenge for professionals across all levels.The rapidly evolving data landscape and the expanded responsibilities for professionals require a deep understanding of GDPR principles, practical implementation, and compliance monitoring. Failure to understand and implement GDPR principles can lead to severe fines, not to mention damage to your business's reputation. But GDPR compliance isn't just about avoiding penalties-it's an opportunity to prove your credibility, to shine in your field, and to protect your clients' personal data.Enter "The Easy Peasy Guide to the GDPR" - your key to unlocking the mystery of GDPR compliance. With this unique 'easy peasy' approach, this guide turns legal complexities into actionable insights, providing you with a clear path to GDPR mastery. It simplifies the convoluted legal language, making GDPR accessible, engaging, and most importantly, implementable.This guide is designed to: Demystify GDPR: Break down the complexities and unravel the confusion, leaving you with a clear understanding and practical implementation of GDPR principles.Ignite Confidence: Say goodbye to self-doubt and impostor syndrome. Step into your true potential as a confident and credible GDPR professional. Master Intricacies: Equip yourself with the knowledge and skills to navigate the intricate GDPR landscape with ease. Make informed decisions and provide expert guidance confidently. Rise Above the Crowd: Position yourself as the go-to GDPR expert in your field. Shine brightly as a beacon of knowledge amidst a sea of uncertainty.Ascend to Authority: Elevate your professional reputation and gain recognition. Set yourself apart from the rest with your deep understanding and practical application of GDPR principles."The Easy Peasy Guide to the GDPR" is more than just a book; it's a transformative journey, guiding you from GDPR confusion to GDPR mastery. It empowers you to safeguard personal data, foster a culture of privacy, and enhance your professional stature.Let's make GDPR easy peasy, together!Don't just comply with GDPR; master it, the easy peasy way! Grab your copy now

This book is a compelling and comprehensive guide to data science, emphasizing its real-world business applications and focusing on how to collaborate productively with data science teams.

Guide clients through a NetSuite implementation with the latest features in 2023 including gathering requirements, setting up the basics, creating custom automations, and importing data with SuiteQLKey Features:Pick up the best ways to identify a client's needs by asking the right questions in the initial interviews.Explore the new features in NetSuite 2023, including the Supply Chain Control Tower for managing inventory and gathering performance reports.Avoid pitfalls and get the implementation right first time by following the advice of a Consulting Technical Director at Oracle NetSuite.Book Description:ERP and CRM consultants can effectively implement NetSuite for a client organization with the aid of NetSuite for Consultants, revised with the latest features and best practices for NetSuite 2023.After reading this book, you'll have a thorough understanding of how to configure the NetSuite ecosystem for any business. You'll learn how to apply new features such as the Manufacturing Mobile application, NetSuite budgeting features, and tools for handling rebates and trade promotions. This edition also includes expanded coverage of technical topics such as SuiteQL and the SuiteTalk REST API.Understanding what a business requires is a crucial first step toward completing any software product deployment, and this NetSuite guide will teach you how to ask meaningful questions that ascertain which features, basic and new, you will need to configure for your client.Most importantly, you'll not only learn how to perform a NetSuite implementation; preparing clients to use the software confidently is the true test of a great consultant.What You Will Learn:Understand the NetSuite ecosystem, including the platform, its primary modules, and associated featuresLearn how to gather and document requirements, including understanding an organization's industry, transactions, and peopleLearn about the methodologies that go into creating a project plan for a NetSuite implementationFulfill client requirements with expanded coverage on managing employees, customer projects, and budgetingDiscover how to create custom automations and perform data migration with SuiteQL scriptsPerform integrations with expanded coverage on how we use the REST API for business purposesRecognize the procedures for testing and developmentRefine your skills with NetSuite tips and tricks and make each implementation process a successWho this book is for:This book is aimed at new NetSuite consultants who are tasked with guiding an organization through their NetSuite implementation. To make the most out of this book, you are expected to have already completed the basic NetSuite Foundations training course.