Führung & Strategie

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This book reviews dominant crisis communication theories, which according to many scholars are either too narrow or broad for practical application to all types of reputational crises. Freeman, as the progenitor of modern stakeholder theory, has spent much time since the original publication trying to remove the primary focus from companies to that of achieving broader positive outcomes for organisations, populations, and the operating environment. This book embraces the ethos of Freeman¿s revisions and applies it to crisis communication through placing the reputational crisis at the centre of a stakeholder map, where other literature places the company at the centre of the stakeholder map. This leaves the company experiencing the crisis situated with all other crisis stakeholders to develop solutions to the source of conflict, and as a result, the reputational crisis.Removing the corporation from the centre allows for other stakeholders such as interest groups, politicians, media, and afflicted stakeholders, to legitimately work towards solving the crisis. This book uses a typology of apologia and builds upon it to create a means that allows corporate managers to genuinely apologise to crisis victims, without necessarily exposing the corporation to financial liability claims. The apologia construct developed herein is equally useful to CEO¿s as it is in a domestic situation.Consistent throughout this book is the philosophy that all reputational crises can be either solved, or significantly reduced in terms of impact. Examples used throughout relate to reader¿s personal lives as well as structured powerful organisations.

Management experts Frank Dobbin and Alexandra Kalev sift through decades of data to show why workplace diversity training fails and what works. Arguing that it¿s time to focus on changing systems rather than individuals, the authors make data-driven recommendations for diversifying management and creating workplaces where everyone can thrive.

A Forbes Best Business Book. "Vital reading for today's and tomorrow's leaders." --Arianna Huffington "Burnout seems to be everyone's problem, and this book has solutions. As trailblazers in burnout research, Christina Maslach and Michael Leiter didn't just clear the path to study the causes--they've also discovered some of the cures." --Adam Grant, New York Times bestselling author of Think Again "A thoughtful and well researched book about a core issue at the heart of the great resignation." --Christian Stadler, Forbes "Provides the path to creating a better world of work where people can flourish rather than get beaten down." -- Marcel Schwantes, Inc. Burnout is among the most significant on-the-job hazards facing workers today. It is also among the most misunderstood. In particular, we tend to characterize burnout as a personal issue--a problem employees should fix themselves by getting therapy, practicing relaxation techniques, or changing jobs. Christina Maslach and Michael P. Leiter show why burnout also needs to be managed by the workplace. Citing a wealth of research data and drawing on illustrative anecdotes, The Burnout Challenge shows how organizations can change to promote sustainable productivity. Maslach and Leiter provide useful tools for identifying the signs of employee burnout, most often exhaustion, cynicism, and ineffectiveness. They also advise managers on assembling and interpreting worker self-evaluation surveys, which can reveal workplace problems and potential solutions. And when it comes to implementing change, Maslach and Leiter offer practical, evidence-driven guidance. The key, they argue, is to begin with less-taxing changes that employees nonetheless find meaningful, seeding the ground for more thorough reforms in the future. As priorities and policies shift across workplaces, The Burnout Challenge provides pragmatic, creative, and cost-effective solutions to improve employee efficiency, health, and happiness.

ITIL(R) 4 Drive Stakeholder Value (DSV)If you've achieved your ITIL 4 Foundation certificate, you're probably planning the next stage in your ITIL journey and deciding which qualification to work towards. ITIL 4 DSV provides essential knowledge and capabilities for service management professionals, focusing on the engagements between a service provider and its customers, users, suppliers and partners, and how demand is converted into value via IT-enabled services.DSV is one of the ITIL 4 advanced level modules that leads to the MP (Managing Professional) certification. The module is aimed at managers and aspiring managers at all levels, providing them with the practical skills to build effective relationships across the SVS.An excellent supplement to any ITIL 4 DSV training courseThe majority of this book is based on the official AXELOSITIL Drive Stakeholder Valuepublication and the associated Drive Stakeholder Value Managing Professional syllabus. It provides students with the information they need to pass the DSV exam, and help them become a successful practitioner.This book is suitable for ITIL v3 Experts, ITIL 4 MP students, ITSM (IT service management) practitioners who are adopting ITIL 4, approved training organisations, IT service managers, IT managers and those in IT support roles.The guide focuses on:The customer journey;Fostering stakeholder relationships;How to: shape demand and define service offerings, and align expectations and agree service details;Onboarding and offboarding;Continual value co-creation;Realising and validating service value; andExam preparation.A useful tool throughout your careerIn addition to being an essential study aid, the author - a seasoned ITSM professional - also provides additional guidance throughout the book, which you can lean on once your training and exam are over. The book includes her own practical experience, from which she gives advice, and points to think about along the way, so that you can refer back to this book for years to come - long after you've passed your exam.

We are experiencing the greatest global shift in the world of work for a century. So, how do we make the most of this unique opportunity and radically redesign the way we work - forever?Professor Lynda Gratton is the global thought-leader on the future of work. Based on thirty years of research into the technological, demographic, cultural and societal trends that are shaping work, and building on what we learnt through our experiences of the global pandemic, Lynda Gratton presents her innovative four step framework for redesigning work that will help you: Understand the challenges your business is facingReimagine creative, new approaches and processesModel and Test these within your organisationAct and Create based on contemporary, data-led feedbackWhether you're working in a small team or running a multinational, this is the time to make lasting change and equip your business for the future. Redesigning Work is the definitive book on how to transform your organisation and make hybrid working work for you. It will help your team embrace change, increase productivity and thrive in our new, more flexible working world.

'What I love about this book is that it gives us the tools to guide ourselves and know that change and our true value is within us all' Mary PortasOur careers are full of potential and possibilities, uncertainty and change. There is no such thing as a straight line to success and there are times when we get stuck, face obstacles, feel frustrated or want to explore new opportunities. In these moments the best place to start is by coaching yourself. No one can solve your problems better than you can, and learning to coach yourself will accelerate your self-awareness and help you take control of your career. In You Coach You, you'll learn the mindset, skillset and toolkit you need to coach yourself. You'll discover practical support on some of the most common coaching challenges including:- Exploring your progression possibilities and making them happen- Building your resilience reserves and turning adversity into action- Moving beyond busy to time well spent and finding the right work-life fit for you- Building the beliefs that help you succeed and overcoming setbacks- Creating the connections you need for your career and fixing friction in difficult relationships- Developing a sense of direction and a purpose that is motivating and meaningful for youPacked with ideas for action and insightful tools, this practical book will help you to get unstuck, and increase your confidence in and control over your career.If you enjoyed reading this, check out The Squiggly Career, Helen and Sarah's Sunday Times no. 1 bestselling guide to supercharging your confidence, playing to your strengths and setting yourself up for success.

This book highlights the main features of shipbuilding management which lead to successful completion of shipbuilding projects. Building a ship is a complex project, so the principles of project management are described, first in general terms and then with specific reference to their application in shipbuilding.

This book shows how digital transformation has the power to revolutionize the way procurement operates, and discusses how especially buyer decisions are empowered through artificial intelligence.

Offers managers and professionals the fundamental information they need to stay competitive in a fast-moving world.

Chapter 1. Know-How! New corporate responsibility for the digital society.- Chapter 2. Watch it! Thinking digitalization and sustainability together.- Chapter 3. Zoom in! Assessing Digital Responsibility in the Company.- Chapter 4. Just do! Implementing CDR in the company.- Chapter 5. Mind the Gap! Mastering challenges in practice.- Chapter 6. Go for impact! Show effectiveness.

A Clarion Call to Emerging Leaders: Step Up and Lead Now!In True North: Emerging Leaders Edition, renowned leadership expert Bill George and Millennial tech entrepreneur Zach Clayton issue the challenge to emerging leaders--from Gen X to Millennials and Gen Z--to lead their organizations authentically through never-ending crises to make this world a better place for everyone.Emerging leaders do so by discovering their "True North"--who they are--and then finding their "North Star"--their leadership purpose. To navigate today's complexities, George and Clayton show emerging leaders how to lead with their hearts, not just their heads, with passion, compassion, and moral courage by being true to their values to reach their full potential as they take on great challenges and navigate complex issues.Harvard professor Bill George, with four best-selling books to his credit including the timeless classic True North, is the former CEO of Medtronic who established authentic leadership in 2003. He teams up with Zach Clayton, an emerging leader still amid his own leadership development journey, to give emerging leaders the definitive guide for leading in today's complex world.The Emerging Leader Edition is filled with dramatic stories from successful leaders such as Microsoft's Satya Nadella and Merck's Ken Frazier to PepsiCo's Indra Nooyi and General Motors' Mary Barra, and emerging leaders like OneTrust's Kabir Barday and Kanbrick's Tracy Britt Cool of how they overcame great challenges to build highly successful organizations.The book offers concrete suggestions for:* Becoming an authentic leader, equipped to lead inclusively with moral clarity through challenges and crises* Cultivating regular introspection to ground yourself with self-awareness, live your values, and use your unique strengths* Integrating all aspects of your life--including who you are at home, at work, and in the community* Understanding how Millennials are leading more effectively in today's world* Being an inclusive leader prepared to take on fraught issues like stakeholder challenges, racial and sexual equality, and sexual misconduct* Knowing when--and how--leaders should speak out on today's complex public issuesThe Emerging Leader Edition of True North is the classic guide for every current and aspiring leader to reach their full, authentic potential.

ITIL(R) 4 High-velocity ITIf you've achieved your ITIL Foundation certificate, you're probably planning the next stage in your ITIL journey and which qualification to work towards. ITIL 4 High-velocity IT (HVIT) provides essential knowledge and capabilities for service management professionals, supporting those involved in the delivery of digital products and services and anyone working on digital transformation programs.High-velocity IT is one of the ITIL 4 advanced level modules that leads to the MP (Managing Professional) certification. The module is aimed at professionals who are working in fast-paced environments, including adapting service management to work with Lean, Agile and DevOps.The majority of this book is based on the official AXELOSITIL: High-velocity ITpublication and the associated High-velocity IT Managing Professional syllabus. It provides students with the information they need to pass the High-velocity IT exam, and help them become a successful practitioner.Suitable for existing ITIL v3 experts, ITIL 4 MP students, ITSM (IT service management) practitioners who are adopting ITIL 4, approved training organisations, IT service managers, IT managers and those in IT support roles.The guide focuses on:Digital product lifecycle and the ITIL operating model;High-velocity key behaviours;Principles, models and concepts;Ensuring:Valuable investments;Fast development;Resilient operations;Assured conformance; andExam preparation.A useful tool throughout your careerIn addition to being an essential study aid, the author - a seasoned ITSM professional - also provides additional guidance throughout the book which you can lean on once your training and exam are over. The book includes her own practical experience from which she gives advice and points to think about along the way so that you can refer back to this book for years to come - long after you've passed your exam.The essential link between your ITIL qualification and the real world - buy this book today!ITILis a registered trade mark of AXELOS Limited. All rights reserved. This book is an official AXELOS licensed product.Part of Claire Agutter's ITIL 4 Series. For more information about the other books in the series, visit:www.itgovernancepublishing.co.uk/author/claire-agutter.

Between the theories of business school and the real world of business, there is still a gap - one that can only be filled by experience, helped by the knowledge of someone who has already done it.Over a lifetime as one of the world's most influential business leaders, Mark McCormack gathered more insights than could ever fit in one book: here he has distilled the strategies, techniques and wisdom that everyone needs to get organised, get ahead and gain and keep the competitive edge.Building on from What They Don't Teach You At Harvard Business School, this straight-talking, practical guide offers essential tools and skills - from negotiating to managing, advancing your career to building a new idea - that will help you be a leader at any level.

Hvordan vil du som leder i sundhedsvæsenet indfri patienternes forventninger og krav? Hvordan vil du lede, styre og udvikle dit ansvarsområde, så du kommer sikkert i mål med det, som din organisation beder dig om? Hvordan vil du gøre dit område til et attraktivt sted at arbejde for dygtige fagfolk til gavn for alle vores fælles patienter? Store spørgsmål, som det er blevet lidt lettere for bidragsyderne til denne antologi at svare på med hjælp fra patienter og de frontmedarbejdere, der er tættest på patienterne og deres pårørende gennem brugen af Den Syddanske Forbedringsmodel. Den Syddanske Forbedringsmodel er en samling af 14 personlige fortællinger fra ledere i det syddanske sygehusvæsen, til ledere i det danske sundhedsvæsen.

Are you looking to learn how you can cash in on the Cryptocurrency revolution?Have you been hearing about Bitcoin, Ethereum, and Dogecoin lately in the news and can''t seem to wrap your head around what their cryptocurrencies are? Do you wonder how you can start investing in crypto but don''t really know what it is and have hesitations around investing in something you don''t understand? Do you wish you were able to understand cryptocurrency but are afraid that it is too complex and complicated?If this sounds like you, then keep reading!Cryptocurrencies are fascinating new-age decentralized currencies that are only available online and allows the user to be somewhat anonymous. With thousands of cryptocurrencies available, there are some serious growth potentials. The sheer number of projects built upon these blockchains is enough proof that cryptocurrency is heading to the moon! Understanding Cryptocurrency will help you achieve all of your goals with investing, no matter how big or small they are.Regardless of who you are and what you want to accomplish, the basis of Crypto is the same for everyone. This book will help you understand everything you need to know about Cryptocurrencies and blockchain including the benefits and challenges of the new technology, and I will provide you with a step-by-step guide for achieving a higher level of understanding so you can feel comfortable getting involved with cryptocurrencies.Never before has there been a book so gentle in its approach and so effective at understanding crypto from a beginner''s level.Within these pages, you will discover:ΓÇó What Cryptocurrency Is and Why It Is So ImportantΓÇó An Introduction Into Blockchain TechnologyΓÇó Step by Step Explanation on How Cryptocurrency Mining WorksΓÇó The Most Popular CryptocurrenciesΓÇó What Is In Store for the Future of CryptocurrencyAND MUCH MORE!No matter how young or old, how inexperienced or experienced, or what education level you have, this book will be able to help you strengthen your understanding of Cryptocurrency so you can utilize it in your daily life to achieve the things you want to achieve. The things you want to achieve don''t have to be huge goals like building a multi-million dollar investment portfolio (although this book can certainly help), but you can use it to start understanding what all the talk and excitement is about with this new technology. If you''re ready to start understanding cryptocurrency and blockchain and learn how you can get involved in this groundbreaking opportunity - then look no further.Don''t waste another minute, scroll up and hit "BUY NOW" to get started today!

This open access book discusses the challenges and opportunities faced by companies in an age that increasingly values sustainability and demands corporate responsibility.