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The extraordinary breakthrough management program--heralded by GE, Motorola, and AlliedSignal--that is sweeping corporate America with its unprecedented ability to achieve superior financial results.Six Sigma is the most powerful breakthrough management tool ever devised, promising increased market share, cost reductions, and dramatic improvements in bottom-line profitability for companies of any size. The darling of Wall Street, it has become the mantra of Fortune 500 boardrooms around the world because it works.What is Six Sigma? It is first and foremost a business process that enables companies to increase profits dramatically by streamlining operations, improving quality, and eliminating defects or mistakes in everything a company does, from filling out purchase orders to manufacturing airplane engines. While traditional quality programs have focused on detecting and correcting defects, Six Sigma encompasses something broader: It provides specific methods to re-create the process itself so that defects are never produced in the first place.Most companies operate at a three- to four-sigma level, where the cost of defects is roughly 20 to 30 percent of revenues. By approaching Six Sigma--fewer than one defect per 3.4 million opportunities--the cost of quality drops to less than 1 percent of sales.This is because the highest quality also results in the lowest costs. When GE reduced its costs from 20 percent to less than 10 percent, it saved a billion dollars in just two years--money that goes directly to the bottom line. This is the reason Wall Street and corporations as diverse as Sony, Ford, Nokia, Texas Instruments, Canon, Hitachi, Lockheed Martin, American Express, Toshiba, DuPont, and Polaroid have embarked on corporate-wide Six Sigma programs.Six Sigma should be of paramount importance to every forward-thinking executive and manager determined to make their company world-class in their industry.

Have you ever wondered why some people seem to rise effortlessly to the top, while others are stuck in the same job year after year? Have you ever felt you are falling short of your career potential? Have you wondered if some of the things you do-or don't do-at work might be hamstringing your ambitions? In The 12 Bad Habits That Hold Good People Back, James Waldroop and Timothy Butler identify the twelve habits that-whether you are a retail clerk or a law firm partner, work in technology or in a factory-are almost guaranteed to hold you back. The fact is, most people learn their greatest lessons not from their successes but from their mistakes. The 12 Bad Habits That Hold Good People Back offers the flip side to Stephen Covey's approach in The 7 Habits of Highly Effective People, zeroing in on the most common behavior that can impede a career. Based on over twenty years of research as business psychologists, the authors claim that the reasons people fail in their jobs are the same everywhere. Only after these detrimental behaviors have been identified can the patterns that limit career advancement be broken. Using real-life accounts of clients they have worked with at Harvard and as executive coaches at such companies as GTE, Sony, GE, and McKinsey & Co., Waldroop and Butler offer invaluable-and in some cases, job-saving-step-by-step advice on how readers can change their behavior to get back on track. For anyone seeking to achieve his or her career ambitions, The 12 Bad Habits That Hold Good People Back is a powerful tool for unleashing true potential.

For years the provinces of Deverry have been in turmoil; now the conflict escalates with the kidnapping of Rhodry Maelwaedd, heir to the throne of Aberwyn. Intent on rescuing him, his beloved Jill and the elven wizard Salamander infiltrate the distant land of Bardex, where Rhodry is held captive. Tied to Deverry by obligation and circumstance, the immortal wizard Nevyn begins to see that all the kingdom's problems can be traced to a single source: a master of dark magics, backed by a network of evil that stretches across the sea. Now Nevyn understands that he too is being lured away to Bardek--and into a subtle, deadly trap designed especially for him.Katharine Kerr's novels of the Kingdom of Deverry unfold in a world of stunning richness and depth. Her vivid portrayal of characters caught in a complex web of fate and magic captures the imagination with a realism that few can match. Now she retums to this enchanted kingdom, where the wheels of destiny are tuming anew.