Bücher veröffentlicht von HarperCollins Focus

Trainers have to be creative if they want their participants to feel excited, challenged, and involved. The Creative Training Idea Book is packed with activities to increase energy and active participation in the classroom, and reveals how to think creatively about training in any situation.

Motorola. Sun Microsystems. Charles Schwab. Toyota. These global business leaders have bred excellence through innovative executive and management development organizations that go well beyond traditional job training. Known as corporate universities, these entities are essentially strategic partners of their sponsoring companies. Often working in conjunction with traditional educational institutions, they boast cream-of-the-crop faculty from the academic and business communities.Once the province of only the largest corporations, corporate universities are fast becoming the standard at smaller companies as well. This comprehensive handbook is a valuable resource for companies of all sizes who are considering (or already developing) enhanced professional learning programs. Featuring contributions from experts at ten different corporate universities, academic institutions, and consulting firms, the book addresses the three major components of corporate university success: organization, content, and processes. From structural and financial models to the role of technology, from curriculum development to evaluation approaches and measuring ROI, here is a wealth of information on this major development in professional education.

For employers, managers, HR directors, and anyone concerned with keeping your business competitive in today's market, this must-read book explains how to attract and nurture your company's number one asset: top talent.

As a manager, you dread having to deal with employee performance problems. This sanity-saving guide is your answer to making it as painless as possible.

If done right, the money and influence that can be made in podcasting is simply too much to pass up. Discover the secrets many have ignored!

Are your child's speech and language skills on track? From babbling to fluently expressing thoughts, the developmental journey is filled with milestones. You might recognize some, such as when your child says her first words, but others are harder to spot. Does your child respond to her name by 12 months? Should you worry if your toddler isn't speaking? What if your preschooler struggles with the r and l sounds? Can your four-year-old rhyme words? Does your kindergartener show key signs of reading readiness? Time to Talk unlocks the mysteries of speech and language acquisition, and helps parents carefully monitor progress. Both troubleshooter and skills booster, this definitive guide provides timelines of what to expect from infancy to elementary school; quick answers to common questions; red flags to watch for; simple activities to boost communications skills; guidelines for handling common problems, such as articulation issues, late talking, stuttering, and dyslexia; tips for getting the best results from therapy; clear explanations of medical advances; advice for fostering bilingualism; and reassuring stories of parents and children who have faced and overcome challenges. And whether kids are working through obstacles or hitting targets, Time to Talk will put them on a firm path to literacy success. Michelle MacRoy-Higgins, Ph.D., CCC-SLP, has worked as a speech-language pathologist for more than 15 years, focusing on the treatment of infants, toddlers, and young children. An associate professor in the Speech-Language Pathology and Audiology Department at Hunter College, Michelle has a M.S. in communication disorders and a Ph.D. in speech-language-hearing sciences. She is the mother of two girls. Carlyn Kolker is a freelance writer, former reporter for Bloomberg News and Reuters, and the mother of two boys.

Keeping kids safe takes vigilance---especially when food allergies are involved. This clear, reassuring guide helps you get assess your situation, establish new routines, and restore peace and order to family life. From allergy-proofing the home to making school safe to planning vacations, it gives you what you need to get your life back to normal.

What causes a leader to fail? Gain insight into the collapse of six high-profile CEOs--including valuable lessons that can keep you from making the same mistakes.

New York Times bestselling author Todd Duncan uses a new pragmatic formula to teach readers how to navigate work and life--in a perfectly imbalanced way.

Do you know the real value of your people? This groundbreaking book offers executives and HR professionals a reliable way to quantify employee contributions toward overall corporate profit.

For managers, supervisors, and other professionals who suddenly find themselves being asked to play the role of an expert training facilitator, this information-packed guide will give you the tools and skills needed to transform your team.

Building on the popular, breezy approach of the Knock Your Socks Off Service series, the authors provide managers with an upbeat primer on creating a first-class recovery system.

Men and women are wired to shop and buy differently, and smart business people not only know it--they know just how to put it to use every day. Learn how to crack the gender code to exponentially increase your sales.

Companies are struggling to remain flexible, future-oriented, and responsive to market changes. Learn the five-step Discovery Process for aligning day-to-day planning with market-centric, discovery-driven innovation that focuses on the future.

From seasoned veterans to first-timers, any instructor, trainer, manager, consultant, or coach charged with improving customer service will find The Customer Service Activity Book a powerful resource. The activities can easily be used as a complete customer service training program or customized and used individually to address areas of concern.The Customer Service Activity Book presents an array of dynamic and engaging activities that:* Reinforce what good customer service is -- and is not* Demonstrate how to work together most constructively and efficiently* Prove the value and the importance of ""sharing the load""* Show how to increase productivity and performance while enhancing relationships with customersAssembling 20 years of sales and customer service experiences in a wide variety of industries, The Customer Service Activity Book is a treasure trove of exercises for enhancing the quality of any customer service training program.

According to The 108 Skills of Natural Born Leaders, no one is born a leader. But everyone has the natural born capacity to lead. This book identifies the skill set that causes others to see people as natural born leaders, helps readers assess their current level of these skills, and coaches readers to master their weak areas

"Sometimes a manager''s job can seem overwhelming. Managers need to set goals, communicate well, train and motivate people, appraise performance, and cope with sensitive policy issues. It''s no wonder they have so many questions: ""How do I challenge people who''ve lost their motivation?"" ""What do I do to increase productivity?"" ""How do I address questions about impending layoffs -- when I know they''re true? ""How do I deal with my own difficult boss?"""The Manager''s Question and Answer Book" answers over 100 of these common -- and important -- management questions. Tackling issues like conflict management, recruitment and orientation, performance and stress management, political skills, and others, the book gives readers the help they need to handle any situation.Each question is addressed with a brief answer for quick guidance, followed by a longer ""tell me more"" section, which provides a thorough analysis for those who seek more in-depth guidance. "The Manager''s Question and Answer Book" is a crucial resource no manager can afford to be without."

For executives, managers, parents, and anyone seeking to influence others in work and in life, this creative guide reveals the essential leadership principles that adults can learn by taking a peek inside their childhood toy boxes.

A Business Tale offers readers the inspiration to make ethical choices even when it isn't easy or immediately rewarding.

Letters, forms, policies, evaluations, and handbooks--these are just a few of the documents that HR professionals produce every day. And it's not just the quantity that counts, it's the clarity and accuracy of the communications that are key. Here's the first writing manual designed especially for HR professionals

Being saddled with a terrible supervisor can turn even the best job into a nightmare. Unfortunately, not every boss is the great symbol of managerial perfection one would hope for. A Survival Guide for Working with Bad Bosses provides readers with savvy, practical advice for coping with managers and supervisors who are mean, incompetent, unethical, and worse.

When everyone is in alignment, leadership can seem like an easy task. But managers often struggle to get their teams back on track once miscommunication occurs. Discover the simple communication techniques that resolve problems and restore productivity.

Whether you're just entering your career, looking to make a change, or feel you're stalling out after years of success, this insightful road map reveals the twenty most compelling problems that veer careers off course--and how to stay on track to reach your goals.

Professionals would do well to study the leadership traits that made John F. Kennedy one of the most respected, beloved, and influential world leaders in modern history.John F. Kennedy on Leadership analyzes what made Kennedy, both before and during his Presidency, a unique and dominant force who would serve as the standard by which future leaders would be judged.

Oliver lucidly explains how financial information--especially information relating to costs--is generated and reported in today's service and manufacturing organizations. Avoiding hard-to-grasp technicalities, the author shows business professionals how to accurately determine how well their business is performing and quickly diagnose financial and operational problems.

Every business depends on giving effective presentations. The Presentation Skills Workshop supplies all the hands-on instruction and practical tools needed to design and lead effective training sessions.

The Complete Guide to Accelerating Sales Force Performance develops an effective, innovative framework for evaluating and improving the performance of any sales force. This book identifies and describes the key factors for creating a fast-track, go-to-market strategy.

A good appraisal system can serve as an effective structure for culture change within an organization -- and it can help ease one of every manager's most dreaded duties. Now, based on 25 years of experience, Dick Grote gives readers everything they need to make the process work well.

Double the babies means double the challenges! Learn from a mom who knows what you're going through how best to navigate the difficult but rewarding phase of caring for newborn twins.