Bücher veröffentlicht von Productivity Press

Join us in the beginning of a conversation and what we hope will be a community dedicated to leveraging some of the latest technologies for a next generation of infrastructure. After decades of building enterprise systems, a fundamental change is occurring because of AI, Blockchain, and next-generation Cybersecurity (ABC). This is poised to affect many industries and areas of society, not least of which is healthcare. We are excited to join like-minded colleagues who have agreed to share their expertise and examples in the early days of integrating these technologies into a unified architecture that can meet operational goals. In the case of healthcare, can artificial intelligence, blockchain, and cybersecurity technologies lead to better, faster, and cheaper healthcare and ease the burden on healthcare providers? This may extend to the whole health ecosystem, not just providers and the hospitals and systems, but also to the insurers and payers, and of course the patients or health consumers interested in wellness and well-being. Benefits to healthcare research, drug discovery, and next generation genomic and novel health discoveries could accelerate discovery, trial, and wider knowledge and adoption of novel tools and techniques. In this book, we will explore the potential synergies and benefits of ABC with particular interest in the way that they can make up for weaknesses and be used appropriately and with proper cautions given the potential power of AI. Blockchain for verification, privacy and trust, along with good cybersecurity practices, often called cyber hygiene -- especially with the potential for new and novel attacks far beyond ransomware as the age of quantum computing accelerates. We hope you will enjoy exploring the breadth of knowledge and expertise represented by the many contributors and early insights and case studies.

The objective of the ISO 56002 standard is to provide a framework on how to build an innovation ecosystem that can be sustained over time. Similar to the quality management system that ISO established decades ago, this standard provides instructions related to best practices on how to establish an Innovative Management System within an organization. However, it does not provide guidance on how to implement and/or use the standard. The ISO Standard 56004 Innovation Management Assessment was designed to g define the maturity level of an organization's Innovation Management System. The primary purpose of most Innovative Management Systems is to process a continuous flow of new and highly creative outputs that will meet external customers' needs and expectations. The users of ISO 56002 and 56004 know that they are "what to do" documents -- This book, however, shows you how to do it! Both ISO Standard 56002 and 56004 are focused on improving the organization's innovative management system. This book focuses on how to train employees on how to use the system to add value to the organization's stakeholders. There are no books out on the subject -- this book greatly assists managers, business leaders, entrepreneurs, and consultants seeking help in using the innovation management system effectively and efficiently. Essentially, this book presents an effective marriage between the innovative management system and how it will operate when it becomes part of the operating procedures.

Many of us have had experiences of using IT systems at work that just don't work right or cause more problems than they solve. Even if we've been lucky at work and always had the opportunity to use well-built and functional IT systems, it's common to hear in the press or in our day-to-day lives about IT systems that are "down" or "slow", or just do not work right. Whilst it can be inconvenient to have to use IT systems that aren't the best for businesses buying an IT system that isn't fit for purpose can have devastating effects on the business itself and the careers of the people involved. The senior team of any business will know everything there is to know about their specific business or market, but their job is not to implement IT systems. This brings an inherent unfairness to IT systems procurement because it makes it very easy to buy the wrong thing at the wrong price. In essence, the buyers are amateurs but the sellers are professionals. This mismatch is at the root cause of the majority IT systems failures - a problem which by cost a company millions of dollars and negatively impact works. This book is intended to be a practical manual for senior leaders in small-to-medium businesses that will teach them how to buy IT systems effectively - i.e. to somewhat transform the non-IT senior leadership personnel such that they are more informed and capable buyers. There are a million-and-one potholes that can trip up a business, even when buying from an otherwise effective and reputable seller, and this book looks to make it far more likely that the reader will buy the right system, at the right price. The author uses his extensive experience to highlight problem areas and offer solutions to eliminate them.

A hybrid methodology, Lean Six Sigma (LSS) is designed to accommodate global challenges and constraints by capitalizing on Six Sigma and Lean Thinking. LSS incorporates best practices from programs such as the International Organization for Standardization (ISO), Capability Maturity Model, and Total Quality Management. International Lean Six Sigma practitioners must understand the dynamics of LSS, along with its cultural aspects and regulations. Lean Six Sigma: International Standards and Global Guidelines provides this understanding. The book assumes that the overall goal of operational excellence is to ensure that organizational tasks and activities are being performed to the best of their process capabilities. It defines continuous improvement as activities that support and empower environments to make flexible decisions that lead to ongoing improvement and effectiveness. Coverage includes: New global LSS standards International implementation of process improvement programs New international LSS applications International Lean Six Sigma areas of competency The book defines many of the terms popularized by process improvement programs, such as center of excellence and business transformation. It documents these practices and explains how to perform future activities in accordance with the recorded practices. Exploring international approaches to Lean Six Sigma, it details the new ISO Standard for Six Sigma and also addresses the role of project management in LSS. Illustrating the synergies between Lean and Six Sigma and how they partner with other process improvement programs and initiatives, this book is an ideal study guide for those preparing to take the LSS Black Belt certification exam.This third edition covers important updates, such as: How innovation is being integrated. The way in which Lean leadership is now being accomplished globally. Newer case studies with specific attention to how Lean and Six Sigma (LSS) are being monitored in healthcare and government. Highlighting updated successes and the consideration of diversity and equity issues as they relate to Lean Six Sigma.

Currently, it is obvious that new types of production (Industry 4.0) are accompanying new ways of distribution, which advance logistics, physical distribution science, and even supply chain management. The changing environment of the logistics activities carried out is also important for the development of the supply chain. Care for ecology, the recent pandemic, and the situation in Ukraine are other reasons to adapt logistics to the needs of an individual customer/recipient. It would be impossible without developing an appropriate strategy and applying appropriate tools for managing supply chains in the national and international dimensions. This book helps specifically with that. When analyzing the needs and structure of modern supply chains, in the context of their safety and risk reduction, it is impossible to ignore the problem of digitization, which allows for logistic analysis of the company, determining optimal routes, designing logistic systems, optimizing storage processes and costs and predicting possible threats (crisis situations) and their effects (losses). IT support, automatic data exchange, e-logistics, telematics, traceability, and chatbots between various departments of the company along the upper and lower part of the supply chain improve the flow of material and accompanying information through automation, robotization, proactivity, and document digitization. These new trends make it possible to define logistics as modern logistics using new achievements of science and technology. Modern logistics must also consider ecological aspects in line with assumptions about protecting the environment and improving our climate. Efficiently organized reverse logistics is not without significance for ecology. It is supported by renewable energy, electric vehicles, proper education in the field of a closed economy, cleaner production, waste minimization, the use of passive infrastructure, and proper waste management that allows to positively influence environmental protection and human health. To meet the needs of creating modern supply chains, the authors developed this powerful book in which they analyze and present current and future solutions that influence the development of these issues in modern reverse logistics.

When done well, implementing the principles found in the Cultural Enablers dimension of the Shingo Model leads to an organizational culture that assures a safe environment, places a special emphasis on the development of its people, and engages and empowers everyone in the pursuit of continuous improvement.This fifth book of the Shingo Model series is laid out in a format similar to a Shingo workshop. You'll find chapters devoted to both of the principles, examples from organizations from around the world, an overview of key systems and ideal behaviors, and a few expanded case studies to aid your learning.Cultural Enablers is designed to help all organizations on their journey towardexcellence. You will better understand the concepts of respect and humility, and how these two principles can be brought to life through the creation of your own ideal behaviors. Although the systems listed here are not exhaustive, you'll discover an overview of a few systems that are critical to developing a world-class culture of continuous improvement that is characterized by high levels of engagement and daily problem solving.

Artificial Intelligence (AI) is transforming the business world at an unprecedented pace. From automating mundane tasks to predicting consumer behaviour, AI is changing the way businesses operate across all sectors. This book is an exploration of AI in business applications, highlighting the diverse range of ways in which AI is being used across different industries.The book begins with an overview of AI in business and its impact on the workforce. It then explores the role of AI in marketing, advertising, and tourism. The use of AI in personalized recommendations and chatbots is discussed in detail. The book then moves on to examine how AI is changing the retail industry, improving supply chain management, and enhancing the customer experience.The media and entertainment industry is also examined, with a focus on how AI is being used to personalize content and improve user experience. The book also explores the use of AI in human resources, insurance, legal, and finance. The impact of AI on talent identification, recruitment, underwriting, document analysis, and financial forecasting is discussed in detail.In the healthcare and sports industries, AI is transforming the way we approach diagnosis, treatment, and training. The book examines how AI is being used to analyse medical images, develop personalized treatment plans, and improve patient outcomes. The use of AI in sports performance analysis is also discussed in detail.Finally, the book explores the use of AI in agriculture, energy, education, and the public sector. The potential of AI to optimize crop yields, reduce energy consumption, and improve the quality of education is discussed in detail. The book also examines how AI is being used to improve public services, such as transportation and emergency services.This book is a valuable resource for academics, researchers, professionals, and policymakers who are interested in understanding the potential of AI in the business world. The contributions from leading experts and researchers provide a comprehensive overview of AI in business applications, and how it is transforming different sectors.The book also examines the ethical dilemmas that arise from the use of AI in business, such as the impact on privacy and data security, and the potential for bias in AI algorithms. It provides valuable insights into how businesses can ensure that the use of AI is ethical and responsible.In conclusion, this book is a must-read for anyone interested in the potential of AI in the business world. It provides a comprehensive overview of AI in business applications, and how it is transforming different sectors. The book examines the ethical dilemmas that arise from the use of AI in business, providing valuable insights into how businesses can ensure that the use of AI is ethical and responsible. We hope that readers will find this book informative and thought-provoking.

COVID-19 accelerated healthcare's transition towards digital technology since it helped expand the capacity of health care organizations (HCOs), through extended patient access and isolation. In addition to HCOs, this transition was adopted by other participants in the healthcare ecosystem such as, independent digital health platform (DHP) vendors, self-insured employers, drug chains/pharmacy benefit managers, and insurance companies. It was not long before independent DHPs, payors and self-insured employers realized the value of digital technology, so they increased their commitment towards this transition. The goal of this book is to help health care organizations (HCOs) understand, prepare, implement, and leverage digital transformation. The book opines that, to be successful, digital transformation must be led, and supported, by senior management. Equally important is the cultural transformation of HCOs towards successful change management, which requires an evolutionary approach to continuous process improvements of increasing scope and complexity. Next, HCOs must generate a comprehensive digital transformation roadmap that aligns with their strategic plan for enhancing clinical & related capabilities while extending patient access. To accomplish their digital transformation, HCO management and key stakeholders must comprehend the following requirements: digital health platforms, advanced information technology, and work transformation methodologies. DHPs, and associated hardware and software complements, form the foundation of digital health technologies prevalent in modern-day healthcare and have gained importance since COVID-19. Advanced information technology includes concepts vital to healthcare transformation such as interoperability, big data, artificial intelligence, natural language processing, data security and privacy. Lastly, work transformation methodologies address work redesign, lean/six-sigma, agile methodologies, and human factors engineering to ensure well-designed interfaces for care providers and patients. The overarching goal of this book is to provide a roadmap for U.S. healthcare towards an organized digital transformation which leads to improved outcomes, reduced costs, and improved patient satisfaction.

Ways of Greening focuses on rethinking working and living spaces and understanding how "greening" can make them healthier and their occupants happier. This book teaches how to see unique ideas for spaces, and some of the materials needed to create the designs. Inspired by a study that states that 8% of a space needs to have plants in order to positively affect the air quality of the space, this book explores what that minimum would look like in spaces, and how it can be done to existing spaces as well as to new designs of site, greening both interiors and exteriors. Using the mathematical amount of 10% per square foot, the illustrations start at that quantity of greening and show how it can look. The sites selected are both public and private sites, as well as interior and exterior. As there are more modalities, needs, and locations where people now work, making sure that multiple types of spaces are designed for people's success is more relevant than ever. This includes designs for more traditional offices, open-air offices, commercial spaces, homes, apartments, and more. This book gives readers a way to not only understand greening but to understand how to see greening applied to their place. The two basic ways to see the spaces selected are- existing spaces to which greening design is applied afterward; and upcoming spaces in which greening design can be built into the space. The first type of retrofitting greening into existing space can also be combined with the second type of space (new designs). There are examples of both types throughout the book. Essentially, this book addresses ways in which business owners, residents, developers, architects, agencies, and others can integrate greening to improve the air quality and the quality of life with a green solution.

This book not only presents the overall development of quality function deployment (QFD) and what it has been used for to date but a new product support orientation by which it can be employed. It is product and service "system" focused and presents how blending the processes and elements of supportability and analysis into a QFD-modeled methodology can achieve optimal cost savings and performance efficiency and effectiveness. In addition, a working model is provided that will assist those that elect to use such an approach to current/new product and/or service development.QFD is widely spreading throughout the world because of its outstanding usefulness. It is aimed to fulfill the customer's expectation of a product or service design. Organizations of all sizes are using it to (1) save product and service design and development time, (2) focus on how the product or service might satisfy the customer and (3) improve communication at all levels of an organization during the development process.Based on these three reasons, today's traditional QFD can be divided into three branches and analyzed. First, QFD can be implemented effectively for developing new products and designs by establishing the linkage between design stages through the manufacturing environment. However, research has found that traditional QFD is quite weak in implementing modifications to existing product and service design during its predicted lifecycle. Second, most research to this point has been squarely focused on the "voice of the customer" for prioritizing customer needs. While certainly needed, the "voice of the system" that is being used to produce the product/service and how they operate during its intended life cycle has been given less attention. Third, QFD is often viewed as overly labor-intensive and thus costly, and, because of its team-based development logic, manual in nature by those involved during its development and implementation.Research has shown that life cycle sustainment planning and support for current or proposed products and/or services requires a seamless and balanced life cycle support methodology. To achieve this type of support, twelve functional elements have been identified that form the product support infrastructure. A new approach, one that views product support as an integrative activity where all twelve product support elements are assessed over the entire product and/or service life cycle is being deployed.With this deployment comes a need to ensure Key Performance Parameters (KPPs) are achieved and functional alignment obtained by balancing supportability element cost and provisioning throughout the entire product and/or service lifecycle, not just during the development stage, and to view the system as the "customer" and thus listen to the "Voice of the System" when assessing supportability requirements. Quality Function Deployment (QFD) is such a tool.This book contains four sections. Section 1 provides an initial overview of QFD origins, and history and highlights some of its use today. It addresses how QFD fits within the organization, increasing revenue, and reducing cost. It outlines a step-by-step strategy for successfully deploying QFD within the organization. Section 2 examines the evolving product and/or service requirement, creating the design solution using QFD, assessing supportability characteristics using QFD, and performing functional supportability analysis using QFD. Section 3 provides a guide for developing the life cycle supportability solution using QFD methodology on an ongoing basis, and managing processes throughout the systems lifecycle. Section 4 addresses using QFD in an imperfect world and will provide insight into how to use QFD beyond the standard "house of quality" concept.

Organizations are using data, information and knowledge as a competitive weapon. Their data, information and knowledge are arguably their most valuable assets. Yet, these assets are managed badly (when compared to the other three assets, namely money, people and infrastructure) with considerable risk to the organization. Executives are accountable for the success of their organizations and those who don't manage this critical resource and business enabler effectively, can be regarded as negligent. The fourth asset an organization has is their information assets (their data, information and knowledge). Information assets carry enormous risk and value. Most boards and executives don't know how to manage IAs effectively and nobody is held accountable. Given this, organizations should manage their information assets the way they manage their Financial Assets. The benefits of managing IAs well are compelling. These benefits include increased efficiency, productivity, employee satisfaction, improved decision-making, mitigating business risk and improving product, protecting corporate reputation and service delivery. Drawing on ground-breaking research, this book explains to executives the fundamental barriers to effective information asset management and how to overcome them. It aims to inform executive managers/leaders about information asset management and governance in their organization, ie. What it means to manage data, information and knowledge. This book is unique in the sense that it takes a fresh look at this topic, is based on experience and includes interviews from over 70+ industry leaders. In short, this book is written by executives, exclusively for executives, and explains where to start.

The benefits include: cost reduction; increased productivity; improved safety; higher morale; and the ability to meet the changing expectations of your customers

The answer is root cause analysis, a process that allows you to find the cause of single events/problems in the workplace. The Root Cause Analysis Handbook presents a walkthrough example that illustrates the method and shows how to implement it.Because poor initial problem definition can (and often does) undermine the problem-solving process, Ammerman places special emphasis on this area to build a solid foundation for effective analysis. He also provides guidance on preparing the final report.The need for clear documentation on dealing with problems makes this book especially valuable for quality managers, engineers, safety managers, and teams implementing the ISO or QS standards. Written in a simple, user-friendly style, you will grasp the core concepts quickly and begin applying them to your work.