Führung & Strategie

"Defining Moments is a deeply honest, personal and at times moving account of one man's voyage of self-discovery. Through a series of "defining moments", Kees shows how personal crises and professional challenges can not only be overcome but can also be used to help give greater purpose and meaning to life - to help make the individual stronger, the family more cohesive and the organization more united." Paul Polman, Chief Executive Officer, Unilever

In his first COMIC BOOK, Zappos CEO Tony Hsieh shares the different lessons he has learned in business and life, from starting a worm farm to running a pizza business; through LinkExchange (acquired by Microsoft for $265 million), Zappos (acquired by Amazon for over $1 billion in stock), and more.

This textbook for senior undergraduate and graduate students offers comprehensive coverage, an algorithmic perspective, and a wealth of examples in exploratory data analysis, pattern mining, clustering, and classification. New to this second edition are several chapters on regression, including neural networks and deep learning.

Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a "good" service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a "good" and "bad" service and describing the common elements within all services that mean they either work for users or don''t.A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.

The breakdown of democracy, civility, and truth itself.This open access book explores the conscious and unconscious norms, values, and characteristics that drive behaviors within the high-tech capital of the world, Silicon Valley, and the sector it represents.

The most damning criticism of markets is that they are morally corrupting. Even Adam Smith, who famously celebrated markets, believed that there were moral costs associated with life in market societies.

If you lead in organizations that have adopted agile methods, you know it's crucial to create the right environment for your agile teams. Traditional tools such as Gantt charts, detailed plans, and internal KPIs aren't adequate for complex and fast-changing markets, but merely trusting participants and teams to self-manage isn't sufficient, either. In Agile Leadership Toolkit, long-time agile leader Peter Koning provides an invaluable steering wheel for agile leaders and their teams. Drawing on his extensive experience helping leaders drive more value from agile, Koning offers a comprehensive toolkit for continuously improving your environment, including structures, metrics, meeting techniques, and governance for creating thriving teams that build disruptive products and services. Koning thoughtfully explains how to lead agile teams at the large scale, and how team members fit into both the team and the wider organization. You'll learn how to: Provide the inspiring direction agile teams need to work smarter and explore better solutions Facilitate ownership, building "can-do” teams that continually look to improve Accelerate learning by integrating users into a fast learning loop Design and improve habits that support your agile cultureRefined through implementation experience at multiple enterprises, Agile Leadership Toolkit is the only guide to agile leadership that's connected with Scrum.org's authoritative leadership programs. Ideas and solutions agile leaders can start using right away, from the creator of Scrum.org's own leadership materials New metrics to measure team agility and effectiveness of teams Practical workshops and overviews to facilitate improvements Tools to change culture and environment, and make team self-management work betterConcrete tools and practical mindsets for leading and enabling high-functioning agile teams Ideas and solutions agile leaders can start using right away, from the creator of Scrum.org's own leadership materials New metrics to measure team agility and effectiveness of teams Practical workshops and overviews to facilitate improvements Tools to change culture and environment, and make team self-management work better

Step-by-step guidance on a successful ISO 27001 implementation from an industry leaderResilience against cyber attacks requires an organization to defend itself across all of its attack surface: people, processes, and technology. ISO 27001 is the international standard that sets out the requirements of an information security management system (ISMS) – a holistic approach to information security that encompasses people, processes, and technology. Accredited certification to the Standard is recognized worldwide as the hallmark of best-practice information security management.Achieving and maintaining accredited certification to ISO 27001 can be complicated, especially for those who are new to the Standard.Alan Calder knows ISO 27001 inside out: the founder and executive chairman of IT Governance, he led the implementation of the management system that achieved the world’s first accredited certification to BS 7799 – the forerunner to ISO 27001 – and has been working with the Standard ever since. Hundreds of organizations around the world have achieved accredited certification to ISO 27001 with IT Governance’s guidance, which is distilled in this book.In Nine Steps to Success – An ISO 27001 Implementation Overview, Alan provides a comprehensive overview of how to lead an ISO 27001-compliant ISMS implementation in just nine steps.Product overviewAligned with the latest iteration of ISO 27001:2013, this third edition of the original, no-nonsense guide to successful ISO 27001 certification is ideal for anyone tackling ISO 27001 for the first time. In nine critical steps, the guide covers each element of the ISO 27001 project in simple, non-technical language. There is a special focus on how US organizations can tackle this governance.Aligned with the latest iteration of ISO 27001:2013, this book is ideal for anyone tackling ISO 27001 for the first time, and covers each element of the ISO 27001 project in simple, non-technical language, including:Getting management support and keeping the board’s attentionCreating a management framework and performing a gap analysis so that you can clearly understand the controls you already have in place, and identify where you need to focusStructuring and resourcing your project, including advice on whether to use a consultant or do it yourself, and examining the tools and resources that will make your job easierConducting a five-step risk assessment, and creating a Statement of Applicability (SoA) and risk treatment plan (RTP)Guidance on integrating your ISO 27001 ISMS with an ISO 9001 quality management system (QMS) and other management systemsAddressing the documentation challenges you’ll face as you create business policies, procedures, work instructions, and records – including viable alternatives to a costly trial-and-error approachContinual improvement of your ISMS, including internal auditing and testing, and management reviewThe six secrets to certification success.If you’re tackling ISO 27001 for the first time, Nine Steps to Success – An ISO 27001 Implementation Overview will give you the guidance you need to understand the Standard’s requirements and ensure your implementation project is a success – from inception to certification. 

This caustically funny Webster’s of the workplace cuts to the true meaning of the inane argot spouted in cubicles and conference rooms across the land. At a price even an intern can afford and in a handy paperback format that won’t weigh down your messenger bag or briefcase, The Dictionary of Corporate Bullshit is a hilarious guide to the smoke-screen terms and passive-aggressive phrases we traffic in every day. Each entry begins with a straight definition followed by a series of alternative meanings that are, of course, what is really meant.Take, for example, the widely used, seemingly innocuous term brainstorming:1. to generate ideas as a group in an accepting environment and in a free-form manner2. a supposedly relaxed forum in which no idea is a bad idea – that is, until you generate a bad idea and are met with uncomfortable silence/looks that suggest you are retarded or really uncool/the feeling that you are about to be firedBeyond deciphering corporate commonplaces, you’ll learn the PC term for secret Santa (Holiday Harry); why the Blackberry is “most commonly referred to as a ‘Crackberry’ due to its highly addictive nature”; and that when a co-worker says “Have a good night”, they really mean: “this meaningless, seemingly interminable exchange of small talk is now over. I am no longer speaking to you, and will now flee this awkward social situation. Don’t even think of asking which way I’m walking.”Just remember to read this only at COB (close of business) to avoid being busted (caught idling by your boss).

A trio of experts on high-tech business strategy and innovation reveal the principles that have made platform businesses the most valuable firms in the world and the first trillion-dollar companies.

[N.W.A Fans Only!] Astonishing facts revealed for the first time!#1 on Amazon U.S., Canada, France, Australia and Japan!For Decades Harris Rosen Has Been Asking Fearless Questions Of Hip-Hop's Biggest Names. N.W.A: The Aftermath collects many of his best interviews, which challenge and draw out seminal figures like Dr. Dre, Ice Cube, and Jerry Heller. You won't find these interviews anywhere else. N.W.A: The Aftermath is a must-read for fans of Ruthless, Death Row, and Aftermath.- Ben Westhoff, columnist for The Guardian, Author of Original Gangstas: The Untold Story of Dr. Dre, Eazy-E, Ice Cube, Tupac Shakur, and the Birth of West Coast Rap.This was a different one. I like that. - Dr. DreHarris Rosen is at the forefront of Hip-Hop Journalists; bright, articulate and totally fearless. My interview with Harris was stimulating and unique, and I now feel confidant that the basic honesty of the music and it's future as an Art Form will continue to be reported honestly and with integrity in his capable hands.- Jerry HellerN.W.A: The Aftermath is the fourth book from the In Their Own Words: Behind the Music Tales of Truth, Fiction & Desire series.The interviews provide first-hand knowledge and the state of mind of these legendary figures who existed within the heart of arguably the most infamous and dark period in music history.Each chapter will unravel the truth and give you new insight. Don't miss out on the opportunity to learn what really happened. What was Eazy-E's all consuming desire? How did Jerry Heller feel after listening to "No Vaseline"? When did Yella find out Eazy-E had AIDS? What really happened in the Ice Cube Vs Cypress Hill war? What really went on behind the scenes at Death Row? What did Dr. Dre think of Snoop Doggy Dogg's Tha Doggfather album? Why did people say Dr. Dre fell off? Who had the money lined up to produce an N.W.A movie in 2006? How did Ice Cube go from burning to turning Hollywood? And much more! Much of what you will read here has been sensationalized by others in a manner of journalistic psycho-speak. N.W.A: The Aftermath is as close to the truth as one can get. Alternately triumphant and tragic, lively, uplifting, and resentful, each tells a distinct story, creating an intimate portrait as fearless as its subjects.

A SAP SuccessFactors implementation can be a large project requiring significant cost, effort and time. A successful implementation results in an integrated human capital management (HCM) system that improves both business alignment and people performance. This can drive significant benefits and competitive advantage. As such, any guide or information that can increase the possibility of a successful implementation is beneficial to a project implementation team.This book is designed to share information about the best approach to implementing SAP SuccessFactors. It focuses on the areas of the overall implementation that are critical, but often overlooked to the detriment of the overall project success. It shares information that an implementer might wish they had when starting the project instead of learning it during the implementation when it will be too late for them to use to help ensure a successful project.First, it covers what is being implemented by describing the SAP SuccessFactors system. Then, it discusses the “why” aspect or the business benefits that the company is expecting to realize from the implementation. It then covers the actual implementation process, and finally discusses critical post go live support and upgrade options.

Steve Chandler, bestselling author of 100 Ways to Motivate Yourself, has created this newest title for the many of us who are time challenged throughout the day. Chandler's Time Warrior gives us a revolutionary, non-linear approach for dealing with time, as bold as it is fresh and new. Forget whatever "guidebooks" you may have read on time management or personal productivity. Time Warrior is much more than tips and tricks. Steve Chandler has given us an invitation - as well as a challenge - to become something far greater than we are now. To become, in essence, a "style tracker" rather than a "time tracker." Tracking your cognitive style is what makes you a Time Warrior, for only your unique cognitive style can liberate you from the treadmill of linear, limited time. This book takes you on a 101-chapter journey intended to transmute the base metals of ordinary linear time-consciousness into the gold of the Time Warrior's non-linear vision. You will learn to create for yourself a newfound and more powerful cognitive style that will make time tracking, multi-tasking and other clock-subservient behaviors an unsavory and distant memory.

Written in an engaging style by a trio of experts with decades of experience researching, teaching and consulting on complex business problems, this book will be an indispensable manual for anyone interested in creating value by helping their organizations crack the problems that matter most.

The bestselling classic from the "Sherlock Holmes of Accounting"-updated to reflect the key case studies and most important lessons from the past quarter century.This fourth edition of the classic guide shines a light on the most shocking frauds and financial reporting offenders of the last twenty-five years, and gives investors the tools they need to detect:.Corporate cultures that incentivize dishonest practices.The latest tricks companies use to exaggerate revenue and earnings.Techniques devised by management to manipulate cash flow as easily as earnings.Companies that use misleading metrics to fool investors about their financial performance.How companies use acquisitions to hide deterioration in their underlying businessThis new edition focuses on the key case studies and most important lessons from the past quarter century, and brings you up to date on accounting chicanery in the global markets. Howard Schilit and his team of renowned forensic accounting experts expose financial reporting miscreants and unveil the latest methods companies use to mislead investors. You'll learn everything you need to know to unearth deceptive reporting and avoid costly mistakes.

Is it possible for visionary leaders to adhere to their idealism and integrity without becoming casualties of corporate conservatism and executive-level politics? This book says "yes," arguing for the need for visionary change agents in organizations and resolving the paradox of visionary change in a bureaucratic environment.Why do many companies state they want change but then often fire employees who truly rock the boat in their efforts to shift the paradigm to make improvements? How should "disposable visionaries"-leaders who are passionate about new ideas, but who underestimate or intentionally ignore the political environment that supports maintaining the status quo and consequently are in danger of losing their jobs-keep their passion regardless of the opposition. and also keep their jobs?Written with wit and filled with poignant insights and well-documented examples, this book provides practical advice and encouragement to those who are driven to promote new ideas and reach new levels of achievement. Not just for executive-level corporate leaders frustrated by their company's resistance to change, the information and inspiration presented will be enlightening to anyone who has ever been puzzled or annoyed by obstructive internal politics at work. Readers will come away with effective ways to deal with politics, champion breakthrough innovation, be recognized as their organization's most valuable asset, and unlock their potential to change the competitive playing field. The book will also be invaluable for business students who need to be aware of potential obstacles they will likely face as they embark on their careers.

This edited book intends to provide knowledge on tools and practices of servitization to facilitate the formulation and implementation of servitization-based strategies, service infusion and manufacturing service transition globally.

The Decision Maker's Playbook is an easy-to-use, "how-to” toolkit to improve managers' decision making, using visualisations, relevant examples and actionable checklists that cater to its main target group: analytically interested, busy managers and entrepreneurs.

From the millionaire entrepreneur and New York Times bestselling author of The 10X Rule comes a bold and contrarian wake-up call for anyone truly ready for success. One of the 7 best motivational books of 2016, according to Inc. Magazine. Before Grant Cardone built five successful companies (and counting), became a multimillionaire, and wrote bestselling books... he was broke, jobless, and drug-addicted. Grant had grown up with big dreams, but friends and family told him to be more reasonable and less demanding. If he played by the  rules, they said, he could enjoy everyone else’s version of middle class success. But when he tried it their way, he hit rock bottom. Then he tried the opposite approach. He said NO to the haters and naysayers and said YES to his burning, outrageous, animal obsession. He reclaimed his obsession with wanting to be a business rock star, a super salesman, a huge philanthropist. He wanted to live in a mansion and even own an airplane.  Obsession made all of his wildest dreams come true. And it can help you achieve massive success too. As Grant says, we''re in the middle of an epidemic of average. The conventional wisdom is to seek balance and take it easy. But that has really just given us an excuse to be unexceptional. If you want real success, you have to know how to harness your obsession to rocket to the top. This book will give you the inspiration and tools to break out of your cocoon of mediocrity and achieve your craziest dreams. Grant will teach you how to: · Set crazy goals—and reach them, every single day. · Feed the beast: when you value money and spend it on the right things, you get more of it. · Shut down the doubters—and use your haters as fuel.Whether you''re a sales person, small business owner, or 9-to-5 working stiff, your path to happiness runs though your obsessions. It''s a simple choice: be obsessed or be average.

Building Distinctive Brand Assets provides readers with long-term strategies to build and protect Distinctive Assets.

In the world of high-tech, how do you reach your plugged-in customers? Learn how to seamlessly incorporate and leverage the latest tech tools to engage customers--and which old-fashioned customer service skills still win the day.

A complete road map for how to successfully expand your company through acquisitions--because when done right, the fruits of your labor are abundant!

Kanban is a method of organizing and managing professional services work. It uses Lean concepts such as limiting work in progress to improve results. A Kanban system is a means of balancing the demand for work to be done with the available capacity to start new work.This book provides a distillation of Kanban: the "essence" of what it is and how it can be used. This brief overview introduces all the principal concepts and guidelines in Kanban and points you to where you can find out more. Essential Kanban Condensed is a great resource to get started or continue exploring ideas for evolutionary change and improvement in business agility.