Bücher veröffentlicht von HarperCollins Focus

For anyone in charge of monitoring operational exposures in corporations, nonprofit organizations, and government agencies this essential book explains how to best determine and balance opportunities against the possibilities of loss.

Author Paul Weyland has decades of experience working with local direct clients. Now, in Successful Local Broadcast Sales he shares his hard-won wisdom, showing television, radio, and cable salespeople how to get more sales.

The ""numbers"" were achieved. The workshops attended. Most people in your organization have gotten their ""isms"" under control. But here you are again, recycling yet another round of costly diversity programs -- and still unable to overcome the problems and reap the benefits of your diverse workforce.That's because most organizations, despite good intentions and hard work, are stuck in their diversity efforts, says R. Roosevelt Thomas, Jr., a leading diversity expert who has continually raised the bar on how we think and act on a complex array of diversity issues. In our communities as well as in our workplaces, a feeling of frustration has emerged as the promise of the Civil Rights Movement and affirmative action has become overly politicized and polarizing. But managing diversity is not a new issue. In fact, it is both a hallmark and core challenge that organizations and society have confronted since the founding of America, ""an experiment in diversity.""Building on the Promise of Diversity is Thomas's impassioned wake-up call to bring diversity management to a wholly new level -- beyond finger-pointing and well-meaning "initiatives" and toward the shared goal of building robust organizations and thriving communities. This original, thoughtful, yet action-oriented book will help leaders in any setting -- business, religious, educational, governmental, community groups, and more -- break out of the status quo and reinvigorate the can-do spirit of making things better.The book includes a deeply felt analysis of the sometimes tangled intersections between diversity management and the Civil Rights Movement and affirmative action agendas . . . a personal narrative that charts Thomas's own evolution in diversity thinking . . . and a roadmap for mastering the powerful craft of Strategic Diversity Management¿, a structured process that helps you:* Realize why multiple activities and good intentions are not enough for achieving sustainable progress.* Recast the meaning of diversity as more than just race and gender, but as any set of differences, similarities, and tensions -- such as workplace functions, product lines, acquisitions and mergers, customers and markets, blended families, community diversity, and more.* Accept that a realistic goal is not to eliminate diversity tension but to use it as a catalyst to address key issues.* Recognize diversity mixtures, analyze them accurately, and make quality decisions in the midst of differences, similarities, and tensions.* Build an essential set of diversity skills and develop your "diversity maturity" -- the wisdom, judgment, and experience to use those skills effectively.* Reflect on the ways you might be "diversity challenged" yourself.Diversity is the reality of America today. Whether you let diversity be a drain on your organization or a dynamic contributor to your mission, vision, and strategy is both a choice and a challenge. Building on the Promise of Diversity gives you the insights and skills you need to navigate through simmering tensions -- and find creative solutions for achieving cohesiveness, connectedness, and common goals.

The new edition of Improving Performance Through Appraisal and Coaching contains all the wisdom and step-by-step processes of the original, with all the guidance and tools you'll need to implement a program that gets maximum results. While workplaces and jobs have changed dramatically, some truths seem everlasting.

"Good Governance for Nonprofits" is a succinct but thorough guide that will help organizations develop a board that is legally and ethically responsible and effective in advancing their needs.

Being a new mother is challenging. But it can also be incredibly fun. This upbeat and entertaining book provides new moms and moms-to-be with straightforward tips to make motherhood a little more controllable--and lot more enjoyable.

Do what's best for your children - without sacrificing your own needs. This book presents the results of an original, never before published nationwide survey of over 1300 parents 96 per cent of whom felt guilty about some aspect of parenting.

"How to mind-read your customers" is about using the principles of behavioural psychology to master the art of salesmanship, improve customer relations, and increase the effectiveness of sales and marketing efforts.

Captivating a business audience doesn't come naturally to most business speakers. But they can learn to do it and have fun. This handy little book shares the author's highly successful 'sizzle-steak' method. It features 101 audience-tested anecdotes, experiences, quotes, and insights designed to help every speaker 'turn up the creative heat.'

You've mastered the skills required to achieve customer satisfaction. But how do you effectively train others to do the same? This user-friendly book will help new customer service managers and veterans alike lead frontline employees with confidence.

How do Fortune 500 companies get complex, simultaneous projects completed on time and on budget? They have a not-so-secret weapon: Program Management Office. This step-by-step guide teaches readers how to leverage the power of PMO in their organizations.

For busy managers who don't have time to tackle hefty leadership development guides, this slender yet powerful book offers fifty easy-to-read strategies for highly effective leadership.

In the fast-growing field of project management, how can you achieve standout success? This insightful guide provides readers the communication tools they need to drive outstanding project results.

Companies are struggling to streamline their production process across constantly evolving departments. Discover the rigorous Supply Chain Operation Reference (SCOR) model for achieving the highest level of success--company-wide alignment.

In the pages of this book, you will meet some of the people who on the morning of September 11th, were suddenly thrust into front-line positions in the battle to put our nation back on its feet. -- the aviation industry. Their stories will serve as touchpoints for the thousands of people whose journey to closure is still ongoing.

Recognized leadership guru John Baldoni teaches that the key to inspiring others isn't a tip or a tool. Rather, true influence comes from within. Learn how to motivate others by exhibiting the traits of a top leader.

What motivates consumers to buy? It's more than just products and services themselves. Learn how your company can achieve the experience effect to build brand loyalty and earn repeat business.

What does it take to lead a leader? This revolutionary guide explains the core content areas that are crucial in any coach's work and guides readers to develop their own personal, powerful model of executive coaching.

Put simply: money motivates. Yet most senior executives fail to see the big picture--and the strategic power of incentives. Learn how to evaluate and improve your sales incentive plan and help your organization reach its ultimate goals.

In this invaluable book, author William Cohen offers unique, firsthand insights gained under the tutelage of the world's greatest thinker and writer on management to share the expert-level secrets of visionary leaders.

Whether they''ve got increased responsibilities, new colleagues, or a brand new job, managers and specialists are bound to face unfamiliar situations. Although most smart professionals eventually adapt to new circumstances on their own, the truly savvy ones know that value of "street smarts", the ability to assess environments quickly and make adjustments--both subtle and radical--on the fly. This timely book is a must read for professionals who want a portable skill set they can use in any situation and within any organization. With frank insights on the realities of professional interaction, the book helps readers to:* Work in unfamiliar situations with an inquiring and strategic mind* Use universal skills across industries, work sectors, and cultures* Influence organizational outcomes and change the status quoPlus mini-cases, tools, and challenging exercises will help professionals get in shape for the actual games of organizational life.

Do you sell products or services? Mack Hanan has a secret to share: it doesn't matter. Discover the proven formula for selling customer profit that generates maximum sales.