Bücher veröffentlicht von Emerald Publishing Limited

Crafting Customer Experience Strategy: Lessons from Asia looks at how Customer Experience Management can be vital in providing a competitive advantage for businesses. This is essential reading for marketing scholars and practitioners looking for insights into improving their customers' experiences.

Enterprise Risk Management in Europe advances understanding of ERM in Europe, providing a novel and unique set of perspectives on the ongoing dynamics between ERM and corporate processes. This is an essential guide for researchers, practitioners and policy makers both in and beyond European borders.

Against the backdrop of disintegrative tendencies in the EU, this book offers a detailed understanding of the key issues, challenges, and opportunities that educators across Europe and beyond encounter on a daily basis when teaching EU-related course content at higher education institutions.

The Law and Economics of Patent Damages, Antitrust, and Legal Process examines several areas of important research by a variety of international scholars. Areas include technical papers on the appropriate way to estimate damages in patent disputes and methods for evaluating relevant markets.

Transport and sustainability are intrinsically linked. This book examines the links between transport, tourism, and sustainability by means of a series of large case studies covering several countries.

The term 'Canterbury sound' emerged in the late 60s and early 70s to refer to a signature style within psychedelic and progressive rock. Canterbury Sound in Popular Music:Scene, Identity and Myth explores Canterbury as a metaphor and reality, a symbolic space of music inspiration which has produced its distinctive 'sound'.

Problematising 'who' is recognised in widening participation and equalities policy, Samuel Dent presents an Institutional Ethnographic study, involving 16 students at a research-intensive UK University, and collected over two years, to gain further insight into the institutional experiences of students who care for children while studying.

For its lessons on the possibilities of collaboration between organized labor and immigrant workers, Organized Labor and Civil Society for Multiculturalism: A Solidarity Success Story from South Korea is of keen interest to practitioners worldwide working within projects dedicated to promoting labor solidarity and multiculturalism.

This unique monograph, based on empirical research, used the oral history approach to explore the careers of 31 intellectual disability nurses from England and the Republic of Ireland; each with at least 30 years' experience.

Tourism Destination Quality: Attributes and Dimensions critically compares dimensions of tourism destination quality established in the TDQ study with dimensions of product quality, service quality, place quality and destination service/product quality.

This accounting history study follows the major chronological events in the first 50 years of the Ford Motor Company from the perspective of accounting procedures and financial reporting. Several key business executives are profiled, along with their contributions to the implementation and maintenance of financial structures and policies.

This book looks at a variety of topics from a UNWTO prospective: tourism statistics, the flow of tourists by country, the protection and safeguarding of tourism 2019; natural assets, tourism's impact on world trade, tourists' interactions, andtourism's promotion across countries. A definitive book on all aspects of travel and tourism.

Goodley draws on decades of research to argue that disability has much to offer when we contemplate what it means to be human in the 21st Century. He addresses questions such as 'who's allowed to be human?'; 'are human beings dependent?'; and 'what does it mean to be human in the digital age?'

SI 14 provides a rigorous theoretical foundation for the study of information experience, an emerging field within Information Science. With particular focus on information behavior and literacy, it explores the importance and implications of individual user experience through the themes of understanding, meaning, and self.

In finding the logical by way of the illogical in Knowledge Management strategy, this book highlights key challenges and opportunities for businesses looking to improving the efficacy and extent of their knowledge management infrastructure.

Drawing on case histories and academic research, Film argues that on-screen storytelling is the most ubiquitous form for art to intersect with health and well-being. The book shows how film can be utilized and enjoyed by clinicians, individuals and carers, by societies themselves and as a tool for fighting the stigma of illness.

This book is a comparative study of government and public policy in the twenty small states of the Pacific Islands, examining the often tense societal interactions over competing conceptions of public-sector institutions and authority, rule-making, and policy processes.

From secondary-level origins, to its current university-based status, this book highlights the intermingling of policy with structural and process definitions of teacher education throughout Chilean history, up until recent market policies, to offer a comprehensive account of educational development in Chile.

Sport Startups: New Advances in Entrepreneurship examines the global growth of startup enterprises in the sports sector and addresses how they contribute to new developments in business innovation and entrepreneurship.

Supporting and Sustaining Well-Being in the Workplace: Insights from a Developing Economy covers unique perspectives on issues effecting personal well-being, including depression, working conditions that affect home life, mindfulness, and character building at the workplace.

This book situates teacher training, preparation and education in Canada within national and global histories. The authors lead the reader through an exploration of the objectives of schooling, the contextual role of teachers, and the political undercurrents sustaining various educational conceptions and policies.

Through the introduction of a new lens through which to view infrastructure finance policy, this book analyses the role of Public Private Partnerships within the context of long-term capital investment and improvement planning, and as a critical aspect of effective long-term capital infrastructure finance policy.

Will capitalism give way to a commons-centric society as many scholars and activists predict? Viewing the commons as a vehicle for a new world order, Randal Joy Thompson proposes 'proleptic leadership', which envisions how leaders will continue to be essential as the custodians of responsible agency and conscious choice.

This book explores the relationship and organization of 17th Century burial landscapes within their associated settlements and the wider setting of colonial northeast British North America to provide readers with a more holistic understanding of settlers' relationship with mortality.

Using in-depth interviews with punk women growing old disgracefully, Way explores how women construct punk identities. Reflecting on punk 'then' and 'now', they reveal the constraints punk women experience on their identities growing older, the complex relationship between appearance and dress, and the impact of social expectations around aging.

In this 2nd edition of The Business of Choice, expert author and consultant Matthew Willcox explores the science of influencing choice, bringing together the work of thousands of behavioral scientists and practitioners. Cutting to the heart of the science, Willcox helps you apply this to your own marketing and brand strategies.

The Politicization of Mumsnet investigates the growing politicization of this parenting discussion forum and its use by politicians to influence middle-class women in the UK.

Can reading literature really help our mental health? This book shows how and why,not by instruction or prescription, but by emotion and exploration. Offering case histories of individual readers and reading groups, the authors showcase the health and wellbeing benefits which come from our access to written human stories and imagined situations

In a world that often questions the value of libraries and librarianship, this collection of reflective essays and future-focused research emphasizes the ways in which being an information professional continues to be a rewarding and vital profession.

Sustainable Real Estate in the Developing World offers a perfect and ideal synthesis of works that examine sustainability within various facets of real estate and urban development in the developing world. A must-read for academics, researchers, policy-makers and students in all the built environment disciplines.