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Orchestrating Experiences

- Collaborative Design for Complexity

Über Orchestrating Experiences

Every interaction the customer has around your brand contributes to the story of their experience. This book provides actionable advice to tell a powerful story your customers will love. --Katie Dill, Vice President of Design, LyftCustomer experiences are increasingly complicated--with multiple channels, touchpoints, contexts, and moving parts--all delivered by fragmented organizations. How can you bring your ideas to life in the face of such complexity? Orchestrating Experiences is a practical guide for designers and everyone struggling to create products and services in complex environments.

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  • Sprache:
  • Englisch
  • ISBN:
  • 9781933820736
  • Einband:
  • Taschenbuch
  • Seitenzahl:
  • 336
  • Veröffentlicht:
  • 12. Mai 2020
  Versandkostenfrei
  Versandfertig in 3-4 Wochen.

Beschreibung von Orchestrating Experiences

Every interaction the customer has around your brand contributes to the story of their experience. This book provides actionable advice to tell a powerful story your customers will love. --Katie Dill, Vice President of Design, LyftCustomer experiences are increasingly complicated--with multiple channels, touchpoints, contexts, and moving parts--all delivered by fragmented organizations. How can you bring your ideas to life in the face of such complexity? Orchestrating Experiences is a practical guide for designers and everyone struggling to create products and services in complex environments.

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